Save As not working with Acrobat Pro 9.0- issue still not resolved

[Garnier Garnier]

Hello Listers,
 
Wanted to mention that:
 
As suggested by one of the listeres,
 
I removed all Adobe products from my machine including the registries.
 
Installed FM 7.0 with distiller 5.0
Then I attempted to install Acrobat Editor and Reader but failed because Acrobat keeps prompting to remove distiller 5.0. It does not allow me to proceed with the installation.
How do I resolve this?
 
>From Adobe I received the attached mail and as instructed I also installed the patch. Please see my response to Adobe engr. 
 
Any idea if I could return Acrobat 9.0 and ask for 8.0 instead? I cannot afford to continue to debug the issue as I have strict deadlines to meet.
 
B/R
Garnier
 
 
 
My response to Adobe Engr.
 
 
Thanks. You are right we are using FM 7.0 p576. I have installed the patch. 
I would like to inform that we are also using Acrobat 8.0 since the last one year with the same build of FM and did not encounter any problems. We did not have to install the patch so not sure about the actual issue with Acrobat 9.0 distiller.
 

After installing the patch the Save As option first throws an alert " the selected joboptions not found" Clicking OK starts the distiller for a fraction of second and the pdf is generated. 
 
If the joboptions is not found how is it converting to PDF?
In the generated pdf the fonts change.
The consfile.txt is empty and this is not acceptable. 
 
I am using Framescripts to autogenerate the pdfs. The scripts are running fine with Acrobat 8.0 but with 9.0 it is throwing system error. 
 
I never faced any of the above mentioned issues with distiller 5.0 and recently installed Acrobat Professional 9.0. so that I could annotate the pdfs for review feedback.
 
I now intend to 
 
1.       uninstall all the Adobe products on my machine and manually cleaning up the registry entries because the uninstallers do not do it.
2.       Reinstall Framemaker 7.0 p576 with distiller 5.0
3.       Reinstall Acrobat Reader/Viewer 9.0, Editor 9.0
 
I have been told that Adobe Editor can annotate any version of pdf for commenting.
 
Is the above the right approach?
 
I will wait for your response.
 
Why does Adobe products not clean the registries during Uninstall? Why does one need to do so manually?
 
 
B/R 
Garnier
 
 
 
 
 
 
 
-----Original Message-----
From: Megha Chaitanya [mailto:megha at adobe.com] 
Sent: Friday, July 03, 2009 10:09 AM
To: Garnier Garnier
Cc: Megha Chaitanya
Subject: RE: Save As not working with Acrobat Pro 9.0
 
Hi Garnier,
 
Which build no of FM7 are you using? (You can get this info from Help->AboutFrameMaker) .The Patch p578 (framemaker 7 is p576) was released to make framemaker7 work with acrobat version 6 and higher. Pls. see if installing p578 solves the problem.
 
Regards,
Megha
FrameMaker Engg. Team
 
 
-----Original Message-----
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Garnier Garnier
Sent: Tuesday, June 30, 2009 8:59 AM
To: framers at lists.frameusers.com
Subject: RE: Save As not working with Acrobat Pro 9.0
 
 
Hi Listers,
 
Thanks to each one of you who responded to my query. 
 
Am using FM 7.0 and was using Acrobat distiller 5.0. All was working fine including the scripts that I use for various processes before the docs go into the build.
 
The requirement shifted to having editable pdfs so opted for Acrobat Pro 9.0.
 
Uninstalled distiller 5.0 and installed 9.0. For Manual conversion "Save As" does not work as the tool is unable to locate the job options and the distiller instance. 
 
On checking noticed that distiller 5.0 registry exists. I will remove all instances of 5.0 and re-install 9.0. Making "Save As" work is important else I may have to modify the scripts that I am using as none are working with 9.0.
 
Once again thanks for the responses. Once the issue is resolved will share with the listers.
 
Meanwhile more suggestions/workarounds/solutions welcome.
 
Best Regards,
Garnier
 
 
 
      Looking for local information? Find it on Yahoo! Local http://in.local.yahoo.com/
 
_______________________________________________
 
 
You are currently subscribed to Framers as megha at adobe.com.
 
Send list messages to framers at lists.frameusers.com.
 
To unsubscribe send a blank email to 
framers-unsubscribe at lists.frameusers.com
or visit http://lists.frameusers.com/mailman/options/framers/megha%40adobe.com
 
Send administrative questions to listadmin at frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.


      Yahoo! recommends that you upgrade to the new and safer Internet Explorer 8. http://downloads.yahoo.com/in/internetexplorer/