Error generating WebHelp/WebHelpPlus output in Flare v4.2

[Jon Harvey]

Hi David,

I can defend your position and help you with your problem but only to a
limited degree on both. I've used Flare and FrameMaker together for a
couple of years and I can tell you that the issue you are facing may
appear to be related to FM but is entirely a Flare issue. When Flare
imports files, it invokes Acrobat to convert some (but not all) image
types it encounters in your FrameMaker files. I haven't had enough
graphics problems when importing files to investigate the nuances of
how, when, or why Flare does this. However, I can recommend that you
contact Flare support rather than post this issue on the FM users list.
You can call MadCap Software at 1-888-623-2271 ext #3.

I know you're getting some negative feedback from FM users on this. I
hope it doesn't discourage you from posting FM issues in the future.
 
Jon Harvey
Manager, Desktop Documentation
CambridgeSoft Corporation
100 CambridgePark Drive
Cambridge, MA 02140
(617) 588-9354

-----Original Message-----
From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of David Schor
Sent: Thursday, March 05, 2009 1:54 PM
To: Mike Wickham
Cc: framers
Subject: Re: Error generating WebHelp/WebHelpPlus output in Flare v4.2

"It seems to me that the FrameMaker forum is not the place to be looking
for
Flare support."

Why not? Work in FrameMaker is an integral part of this process, and the
problem is specifically happening with import of FrameMaker files into
Flare, which I believe that some other members of this forum are doing
also,
occasionally. It's perfectly reasonable to believe and hope that there
are
FM users on this list that can answer my question.

David

-- 
David Schor
Technical Writer
Afcon Software and Electronics
Mobile:  054 478 8253
davids at afcon-inc.com
dsch.tw at gmail.com


On Thu, Mar 5, 2009 at 6:51 PM, Mike Wickham <info at mikewickham.com>
wrote:

>  So, is Flare v4.2 only support Acrobat 8, meaning I must purchase an
>> upgrade
>> in order to work with Flare? Or is there a way to fix this problem in
the
>> configuration?
>>
>
>
> It seems to me that the FrameMaker forum is not the place to be
looking for
> Flare support.
>
> Mike Wickham
>
>
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