FW: Framemaker image problem

[Brabson, Michelle]

This post is from a colleague of mine.

I have a growing problem with imported images into FrameMaker 7.2.

I typically work off a network. A few months ago, I started getting an odd message when I'd try to save files with images that are imported objects. (These are files I've worked on for years.) Even if I didn't change the image but only, say, changed the footer information, I'd get the following message:

"An internal error occurred while writing imported graphics in this document. The file has been saved, but has lost some image data. "

Our production manager looked at the files, copying them to her desktop, and had no problems. So I started working on those files on my desktop, and for a short time, the problem disappeared, only to come back worse than ever.

Now, whenever I save a document into which I've inserted an image, I get this message. I've tried 'File>Import>File...Import by Reference,' File>Import>File...Copy into Document,' 'File>Import>Object...Create from File...Link,' and File>Import>Object...Create from File' (without a link). I've tried to import Canvas files (.cnv), Visio files (.vsd), plain .jpgs and plain .gifs, and always get the same result.

Once this occurs, I have a file in the same path as my original file with a seemingly random 3-character extension after the .fm, such as 'CO4' or '357'. If I double-click the file and open with Frame, or if I delete the wonky extension, the file opens, but a grey box is displayed instead of the image.

I'm on FrameMaker 7.2p158, with Window XP Professional Version 5.1 (Build 2600.xpsp_sp3_gdr.080814-1236 : Service Pack 3).

Our production manager found a previous post about Service Pack 3 of XP causing problems with imported images, but she is also on Service Pack 3 and is not having this problem.

I am on digest. Please respond directly to the e-mail addresses so we may see your comments when you make them.

Michelle

_________________________________________________

Michelle Brabson * SunGard Higher Education * 4 Country View Road, Malvern, PA 19355 * Tel 610-578-5040 * Fax 610-578-5400 * Michelle.Brabson at sungardhe.com * www.sungardhe.com

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