Font and Graphic problems after installing Acrobat 9.0

[Lea Rush]

Hi Clint,

Here's what a quick Google found. I'm not berating you for not looking; I'm
just building my troubleshooting skills for my own use. (Of course, I'll
keep relying on this list for its vast learning opportunities).

OLE images, especially on SP3:

http://lists.frameusers.com/pipermail/framers/2008-June/012880.html

For a long and very informative discussion on the error, especially as
regards SP3 (including our own Art Campbell), look here:

http://www.adobeforums.com/webx?14@@.59b54413/0

Might also be network-related:

http://objectmix.com/adobe-framemaker/783047-internal-error-when-saving-fram
e-file.html

Good luck!
Lea




_________________________________ 
Lea Rush 
Software and Documentation Specialist 
Astoria-Pacific International 
PO Box 830 Clackamas OR 97015 
PH: 800-657-3010 
FAX:  503-655-7367 


-----Original Message-----
From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Owen, Clint
Sent: Wednesday, March 18, 2009 9:39 AM
To: framers at lists.frameusers.com
Subject: Font and Graphic problems after installing Acrobat 9.0

We use FM 7.0 p578 on Win XP, SP 3.
 
My coworker recently had Acrobat 9 Standard installed on her computer,
then the hard drive was cloned into a new box and the operating system
was reinstalled. So we don't really know what caused the problem.
 
For some FM documents, which she has worked on many times before, she
has two different problems, which we don't know to be related, but
started at the same time:
 
    1. When she opens the file FM gives a message that it can't find the
font Arial Black, even though we can see it in the Windows font
directory and it shows up in the FM font list as well. She allows the
substitute and moves on.
 
    2. If she tries to save the file with the same or a different name
she gets this message "An internal error occurred while writing imported
graphics in this document. The file has been saved, but has lost some
image data. Please report this error to Adobe Technical Support." What
gets saved is a file like "***.814".
 
I can open the same document on my machine, which has the same versions
of FM and Windows, but Acrobat 7 Pro. She has Adobe Type Manager
installed, which I don't.
 
The IT guy is busy reinstalling FM 7.0, which is all we could think of
to try.
 
Are there any ideas or suggestions out there?
 
Thanks,
 
Clint

Clinton Owen | Senior Technical Writer | Crane Aerospace & Electronics |
Telephone: +1 425-743-8674 | Fax: +1 425-743-8113

 

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