Font and Graphic problems after installing Acrobat 9.0

Wed Mar 18 12:08:04 PDT 2009

Lea,

Thank you for the clue that solved the problem!

I had started to reply that we never OLE objects or Visio files, and that we all had SP 3 previously installed, etc. But then I decided to actually check. 
The documents in question are not our normal Component Maintenance Manuals or Service Bulletins. They are quick start guides for a new product, and happen to be loaded with Visio OLEs! It also turns out that her computer was only up to SP2 until she was moved to a new box, at which time SP3 was installed. I was able to open and save the problem files because my machine is also at SP2.

Thanks also to Mike Feimster for pointing out a known problem with the version of Arial Black that comes with SP3.

This is a great list!

Clint

Clinton Owen | Senior Technical Writer | Crane Aerospace & Electronics | Telephone: +1 425-743-8674 | Fax: +1 425-743-8113

-----Original Message-----
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Lea Rush
Sent: Wednesday, March 18, 2009 10:44 AM
To: framers at lists.frameusers.com
Subject: RE: Font and Graphic problems after installing Acrobat 9.0

Hi Clint,

Here's what a quick Google found. I'm not berating you for not looking; I'm just building my troubleshooting skills for my own use. (Of course, I'll keep relying on this list for its vast learning opportunities).

OLE images, especially on SP3:

http://lists.frameusers.com/pipermail/framers/2008-June/012880.html

For a long and very informative discussion on the error, especially as regards SP3 (including our own Art Campbell), look here:

http://www.adobeforums.com/webx?14@@.59b54413/0

Might also be network-related:

http://objectmix.com/adobe-framemaker/783047-internal-error-when-saving-fram
e-file.html

Good luck!
Lea

_________________________________
Lea Rush
Software and Documentation Specialist
Astoria-Pacific International
PO Box 830 Clackamas OR 97015
PH: 800-657-3010
FAX:  503-655-7367 

-----Original Message-----
From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Owen, Clint
Sent: Wednesday, March 18, 2009 9:39 AM
To: framers at lists.frameusers.com
Subject: Font and Graphic problems after installing Acrobat 9.0

We use FM 7.0 p578 on Win XP, SP 3.

My coworker recently had Acrobat 9 Standard installed on her computer, then the hard drive was cloned into a new box and the operating system was reinstalled. So we don't really know what caused the problem.

For some FM documents, which she has worked on many times before, she has two different problems, which we don't know to be related, but started at the same time:

    1. When she opens the file FM gives a message that it can't find the font Arial Black, even though we can see it in the Windows font directory and it shows up in the FM font list as well. She allows the substitute and moves on.

    2. If she tries to save the file with the same or a different name she gets this message "An internal error occurred while writing imported graphics in this document. The file has been saved, but has lost some image data. Please report this error to Adobe Technical Support." What gets saved is a file like "***.814".

I can open the same document on my machine, which has the same versions of FM and Windows, but Acrobat 7 Pro. She has Adobe Type Manager installed, which I don't.

The IT guy is busy reinstalling FM 7.0, which is all we could think of to try.

Are there any ideas or suggestions out there?

Thanks,

Clint

Clinton Owen | Senior Technical Writer | Crane Aerospace & Electronics |
Telephone: +1 425-743-8674 | Fax: +1 425-743-8113

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