SalesForce knowledgebase?

[John Sgammato]

Does anyone have experience porting FrameMaker procedures (or online
help procedures) into a SalesForce knowledgebase?
I am considering a switch to Structured FrameMaker 8/DITA and I wonder
if one of my benefits will be the ability to port individual procedures
into a knowledgebase (or even a MySQL database) for access by customers.
Our current knowledgebase includes only customized procedures, but it
would help Support if all my known-good, reviewed, edited procedures
were in there for them to use as-is or as a basis for customization.

John Sgammato
Principal Technical Writer
Imprivata, Inc.
[v] (781) 674-2441

www.imprivata.com

"OneSign is single sign-on for the rest of us, with an innovative
technology that makes adding almost any application a snap,
doing away with manually scripted login procedures, and saving
time and money." 
- Information Security, "Products of the Year", 2006