tcs 2 STATUS continued

Thu Nov 12 11:23:15 PST 2009

I suspect Mahesh is suggesting you use either Control Panel > Recovery or
Control Panel > Backup/Restore.

Art

Art Campbell
         art.campbell at gmail.com
 "... In my opinion, there's nothing in this world beats a '52 Vincent and a
redheaded girl." -- Richard Thompson
                                                     No disclaimers apply.
                                                              DoD 358

On Thu, Nov 12, 2009 at 2:13 PM, Spectrum Writing <
info at spectrumwritingllc.com> wrote:

> After 4 hours on the phone today with support, Adobe was able to resolve
> the
> issues that prevented me from working on my desktop, in Windows Explorer,
> or
> in non-adobe programs; however, Adobe themselves threw the kitchen sink at
> my system and still can't get the suite to completely uninstall, so I still
> have no adobe capabilities whatsoever, including FM 7.2 as during its
> installation, Distiller won't install because somewhere hidden deep beneath
> the shadows lurks distiller 9 (or so my system thinks). At one point during
> the support call, I was told literally that it was no longer Adobe's
> problem
> and that I had to call Microsoft - I think anyone at this point can imagine
> my immediate and visceral response to this comment.
>
> They backed off of that and have escalated the issue to Tier 2 and I have
> received a phone call just 10 minutes ago assuring me that I would be
> called
> within the hour. tick-tock, tick-tock. . .
>
> I did receive the note that everyone saw from Mahesh, but the first step
> makes me very, very nervous and it is a bit unclear to me.
>
> It states that I must roll back my system clock to a date when the beta key
> was working. Say what? First, how do I roll back a system clock and since
> this is a >>SYSTEM<< function, of course it  makes me shudder - I have not
> enough system issues with this as it is. I don't want to go down that
> rabbit
> hole again. Second, "when the beta key was working?"
>
> Any and all thoughts and clarifications on this first step are welcomed and
> appreciated.
>
> TVB
>
> Tammy  Van Boening
> Owner/Principal
> Spectrum Writing, LLC
> www.spectrumwritingllc.com
> info at spectrumwritingllc.com
>
>
> -----Original Message-----
> From: framers-bounces at lists.frameusers.com
> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Spectrum
> Writing
> Sent: Thursday, November 12, 2009 8:22 AM
> To: 'Art Campbell'
> Cc: 'Free Framers'; framers at lists.frameusers.com
> Subject: RE: tcs 2 STATUS
>
> Yes and here is the current summary:
>
>
>
> As of 9:00 pm last night, I had reinstalled TCS2 on my desktop. Captivate,
> Photoshop, and Acrobat 9 were working and functioning as expected and
> everything else on my desktop was working just fine. I still was receiving
> the error message about the licensing issue for FM and RH. I called Adobe
> Support this morning and after having practically to call through the phone
> to get some help (the holding times accounted for 1/2 the time I was on the
> phone easily and at least 4 xfers), two technicians together (one
> supposedly
> Sr.) began taking me down the rabbit hole again. After patiently walking
> through everything with them and working diligently to follow their
> instructions, Adobe has now F____D up my system so badly that I can't even
> use FM7.2 on my system (it won't install distiller as I am getting that
> famous message that I already have a version in place, but that's because
> Adobe techs. could not figure out how to completely get all of the Adobe
> files of off my system and somewhere, my system thinks I still have
> distiller 9 installed) and no joke, I can't even right-click on my own
> desktop now (to switch slave and master monitors) without getting an Adobe
> specific error message.
>
>
>
> Their solution - "we will research this and call you back - we don't know
> when, but. .. so, they F___K up system beyond use (believe, everything
> other
> than FM and RH was working until I followed all of the techs' instructions)
> and leave me hanging and the best that they can do is "call be back
> sometime?"
>
>
>
> So, I wonder if I start calling numbers randomly at Adobe corporate someone
> will wake up to this and recognize this issue - ha! and pigs have wings.
>
>
>
> Stay tuned,
>
>
>
> TVB
>
>
>
>
>
> Tammy  Van Boening
>
> Owner/Principal
>
> Spectrum Writing, LLC
>
> www.spectrumwritingllc.com
>
> info at spectrumwritingllc.com
>
>
>
> From: Art Campbell [mailto:art.campbell at gmail.com]
> Sent: Thursday, November 12, 2009 7:26 AM
> To: Spectrum Writing
> Cc: Free Framers; framers at lists.frameusers.com
> Subject: Re: tcs 2 STATUS
>
>
>
> Also, did you walk through the online trouble-shooting stuff at
> http://kb2.adobe.com/cps/408/kb408336.html ?
>
>
> Art Campbell
> art.campbell at gmail.com
>  "... In my opinion, there's nothing in this world beats a '52 Vincent and
> a
> redheaded girl." -- Richard Thompson
>                                                     No disclaimers apply.
>                                                              DoD 358
>
>
>
> On Wed, Nov 11, 2009 at 10:25 PM, Spectrum Writing
> <info at spectrumwritingllc.com> wrote:
>
> I carried out a windows restore and reinstalled TCS2. Adobe Captivate, RH,
> and Photoshop are fine. FM9 and RH9 give me that infamous AMT licensing
> subsystem failed problem. I have DONE EVERYTHING as per Adobe's website/KB
> -
> flex manager services restart, license recovery download, deleting the
> cache, and nothing -and many of you emailed many, many helpful solutions
> and
> links and I so appreciate that - Thank you!!!!
>
>
>
> RIGHT SMACK IN THE MIDDLE OF SUPPORT (AFTER 30 MIN) OF WAITING, I GET
> XFERRED AND DISCONNECTED DURING THE XFER  AND SINCE IT'S AFTER ADOBE
> SUPPORT
> HOURS, NEED I SAY MORE?
>
>
>
> I will say this - ADOBE SUPPORT SUCKS!!! and as much as I love FM, etc.,
> all
> of the techs (save one - the one who was helping right as I got
> disconnected) were barely understandable and one was downright rude. And
> after long, interminable holds, all they could do was parrot back my
> problem
> to me and suggest everything that I had already tried. How's that for help?
> NOT!!!
>
>
>
> Now, after wasting damn near a whole day on this, I get to start all
> friggin' over again - on hold, getting transferred.  God help me, if I had
> another choice that was economically feasible for me at this point, I would
> so go there but OLH like NOW was a must for several clients and WWP is not
> feasible and RH8 was the version available for me now - I had no other
> older
> versions of RH in my stash!
>
>
>
> And FWIW, if you google this problem, it's all over the boards - and the
> problem starts for no apparently consistent reason.
>
>
>
> Back to square one tomorrow.
>
>
>
> TVB
>
>
>
>
>
>
>
> Tammy  Van Boening
>
> Owner/Principal
>
> Spectrum Writing, LLC
>
> www.spectrumwritingllc.com
>
> info at spectrumwritingllc.com
>
>
>
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>
>
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