tcs 2 STATUS continued

Thu Nov 12 11:13:11 PST 2009

After 4 hours on the phone today with support, Adobe was able to resolve the
issues that prevented me from working on my desktop, in Windows Explorer, or
in non-adobe programs; however, Adobe themselves threw the kitchen sink at
my system and still can't get the suite to completely uninstall, so I still
have no adobe capabilities whatsoever, including FM 7.2 as during its
installation, Distiller won't install because somewhere hidden deep beneath
the shadows lurks distiller 9 (or so my system thinks). At one point during
the support call, I was told literally that it was no longer Adobe's problem
and that I had to call Microsoft - I think anyone at this point can imagine
my immediate and visceral response to this comment.

They backed off of that and have escalated the issue to Tier 2 and I have
received a phone call just 10 minutes ago assuring me that I would be called
within the hour. tick-tock, tick-tock. . . 

I did receive the note that everyone saw from Mahesh, but the first step
makes me very, very nervous and it is a bit unclear to me. 

It states that I must roll back my system clock to a date when the beta key
was working. Say what? First, how do I roll back a system clock and since
this is a >>SYSTEM<< function, of course it  makes me shudder - I have not
enough system issues with this as it is. I don't want to go down that rabbit
hole again. Second, "when the beta key was working?" 

Any and all thoughts and clarifications on this first step are welcomed and
appreciated.

TVB

Tammy  Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
info at spectrumwritingllc.com

-----Original Message-----
From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Spectrum Writing
Sent: Thursday, November 12, 2009 8:22 AM
To: 'Art Campbell'
Cc: 'Free Framers'; framers at lists.frameusers.com
Subject: RE: tcs 2 STATUS

Yes and here is the current summary:

As of 9:00 pm last night, I had reinstalled TCS2 on my desktop. Captivate,
Photoshop, and Acrobat 9 were working and functioning as expected and
everything else on my desktop was working just fine. I still was receiving
the error message about the licensing issue for FM and RH. I called Adobe
Support this morning and after having practically to call through the phone
to get some help (the holding times accounted for 1/2 the time I was on the
phone easily and at least 4 xfers), two technicians together (one supposedly
Sr.) began taking me down the rabbit hole again. After patiently walking
through everything with them and working diligently to follow their
instructions, Adobe has now F____D up my system so badly that I can't even
use FM7.2 on my system (it won't install distiller as I am getting that
famous message that I already have a version in place, but that's because
Adobe techs. could not figure out how to completely get all of the Adobe
files of off my system and somewhere, my system thinks I still have
distiller 9 installed) and no joke, I can't even right-click on my own
desktop now (to switch slave and master monitors) without getting an Adobe
specific error message. 

Their solution - "we will research this and call you back - we don't know
when, but. .. so, they F___K up system beyond use (believe, everything other
than FM and RH was working until I followed all of the techs' instructions)
and leave me hanging and the best that they can do is "call be back
sometime?"

So, I wonder if I start calling numbers randomly at Adobe corporate someone
will wake up to this and recognize this issue - ha! and pigs have wings.

Stay tuned,

TVB

Tammy  Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com

From: Art Campbell [mailto:art.campbell at gmail.com] 
Sent: Thursday, November 12, 2009 7:26 AM
To: Spectrum Writing
Cc: Free Framers; framers at lists.frameusers.com
Subject: Re: tcs 2 STATUS

Also, did you walk through the online trouble-shooting stuff at
http://kb2.adobe.com/cps/408/kb408336.html ?

Art Campbell
art.campbell at gmail.com
 "... In my opinion, there's nothing in this world beats a '52 Vincent and a
redheaded girl." -- Richard Thompson
                                                     No disclaimers apply.
                                                              DoD 358

On Wed, Nov 11, 2009 at 10:25 PM, Spectrum Writing
<info at spectrumwritingllc.com> wrote:

I carried out a windows restore and reinstalled TCS2. Adobe Captivate, RH,
and Photoshop are fine. FM9 and RH9 give me that infamous AMT licensing
subsystem failed problem. I have DONE EVERYTHING as per Adobe's website/KB -
flex manager services restart, license recovery download, deleting the
cache, and nothing -and many of you emailed many, many helpful solutions and
links and I so appreciate that - Thank you!!!!

RIGHT SMACK IN THE MIDDLE OF SUPPORT (AFTER 30 MIN) OF WAITING, I GET
XFERRED AND DISCONNECTED DURING THE XFER  AND SINCE IT'S AFTER ADOBE SUPPORT
HOURS, NEED I SAY MORE?

I will say this - ADOBE SUPPORT SUCKS!!! and as much as I love FM, etc., all
of the techs (save one - the one who was helping right as I got
disconnected) were barely understandable and one was downright rude. And
after long, interminable holds, all they could do was parrot back my problem
to me and suggest everything that I had already tried. How's that for help?
NOT!!!

Now, after wasting damn near a whole day on this, I get to start all
friggin' over again - on hold, getting transferred.  God help me, if I had
another choice that was economically feasible for me at this point, I would
so go there but OLH like NOW was a must for several clients and WWP is not
feasible and RH8 was the version available for me now - I had no other older
versions of RH in my stash!

And FWIW, if you google this problem, it's all over the boards - and the
problem starts for no apparently consistent reason.

Back to square one tomorrow.

TVB

Tammy  Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com

_______________________________________________

You are currently subscribed to Framers as art.campbell at gmail.com.

Send list messages to framers at lists.frameusers.com.

To unsubscribe send a blank email to
framers-unsubscribe at lists.frameusers.com
or visit
http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com

Send administrative questions to listadmin at frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.

_______________________________________________

You are currently subscribed to Framers as info at spectrumwritingllc.com.

Send list messages to framers at lists.frameusers.com.

To unsubscribe send a blank email to 
framers-unsubscribe at lists.frameusers.com
or visit
http://lists.frameusers.com/mailman/options/framers/info%40spectrumwritingll
c.com

Send administrative questions to listadmin at frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.