Framemaker installed under Administrator

[Scott White]

I can check on that. Interesting.



Scott White
Media Production & EBC Manager
Implementation Coordinator
210-704-8239
swhite at alamark.com


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On Oct 16, 2009, at 9:03 AM, O'Laoghaire Micheal wrote:

> Is it possible that when your client installed Frame he chose  
> "single user" instead of "multiple user"?
>
> Regards,
> Micheal O'Laoghaire
> Billing and Active Customer Management
> Comverse Inc.
> Wakefield, MA
>
>
>
> -----Original Message-----
> From: framers-bounces at lists.frameusers.com [mailto:framers- 
> bounces at lists.frameusers.com] On Behalf Of Scott White
> Sent: Friday, October 16, 2009 9:21 AM
> To: FrameUsers List
> Subject: Framemaker installed under Administrator
>
> I have this new client who installed Framemaker 9.0 on a PC running
> windows xp. Seems he installed and registered it using the admin
> account and not the regular user account. So now when the regular user
> of the machine tries to open Frame she can't. Only if she is logged on
> as admin can she open it.
> Adobe will not help this guy out with his situation since he
> registered the product under admin.
>
> His email:  "I called Adobe technical support and they will not
> provide any assistance because when I registered the software I put in
> different information that doesn't match Nancy's account at Adobe.
> Therefore, they are of no help how to configure their software to run
> under a normal user's account.  I have also perfomed internet searches
> to no avail."
>
> Is there any way around this? His issue is he doesn't want the user to
> have admin rights to run the software.
>
>
>
> Scott White
> Media Production & EBC Manager
> Implementation Coordinator
> 210-704-8239
> swhite at alamark.com
>
>
>
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