Possible Bug in Frame 9

[Art Campbell]

The rectangle is the symbol used when the font glyph can't be rendered...
which would mean, to me, that whatever program generated the chart may have
been using a non-standard font or symbol there.  Since you've got a
work-around for the problem, you may be good to go, but if you have to
figure out the entire work flow, I'd look at the font files used to build
the charts ....

Art Campbell
         art.campbell at gmail.com
 "... In my opinion, there's nothing in this world beats a '52 Vincent and a
redheaded girl." -- Richard Thompson
                                                     No disclaimers apply.
                                                              DoD 358


On Tue, Apr 13, 2010 at 1:45 PM, Scott White <swhite at alamark.com> wrote:

> I do have the hotfix as per an earlier email from Art.
> I have since discovered that certain .tif images that are charts will
> display the superscript and subscript characters but will not display the
> slash in between. Instead it looks like a rectangle. Again these are chart
> images we have been using for years with no problem.
> I had to print to PDF and it was fine though I'm sure my black will now be
> rgb which my printer can take care of.
>
> This Frame 9 just gets gooder and gooder.
>
>
>
> Scott White
> Media Production & EBC Manager
> Implementation Coordinator
> 210-704-8239
> swhite at alamark.com
>
>
>
>
> On Apr 13, 2010, at 12:18 PM, Art Campbell wrote:
>
> > If you're actually running XP under emulation, as Jeff says, be sure you
> get
> > and download this Microsoft Hotfix:
> > http://support.microsoft.com/?id=952909 -- it applies to all PS
> printers,
> > including the logical PDF.
> >
> > Also, make sure you're fully patched, and that the Helvetica font that
> > you're using has licensing that permits it to be embedded.
> >
> > Art Campbell
> >         art.campbell at gmail.com
> > "... In my opinion, there's nothing in this world beats a '52 Vincent and
> a
> > redheaded girl." -- Richard Thompson
> >                                                     No disclaimers apply.
> >                                                              DoD 358
> >
> >
> > On Tue, Apr 13, 2010 at 1:09 PM, Jeff Coatsworth <
> > jeff.coatsworth at jonassoftware.com> wrote:
> >
> >> I don't know if the Windows XP hotfix that gets mentioned on the lists
> >> would help your issue or not. The link is in the Adobe dev blog or
> search
> >> the FM forum pages for "hotfix"
> >>
> >> -----Original Message-----
> >> From: framers-bounces at lists.frameusers.com [mailto:
> >> framers-bounces at lists.frameusers.com] On Behalf Of Scott White
> >> Sent: Tuesday, April 13, 2010 12:42 PM
> >> To: framers at lists.frameusers.com List
> >> Subject: Possible Bug in Frame 9
> >>
> >> We may have discovered a bug in Frame when saving to PDF. We were
> creating
> >> print-ready PDFs for our printer and for some reason it would not embed
> our
> >> Helvetica Fraction Fonts in the PDF.
> >> I have my PDF settings set like have been using for years with Frame 7
> >> through 8. Never a problem.
> >> Now we save as PDF and a couple of files will embed the fonts fine and
> then
> >> all of a sudden we get bad output. Instead of the fraction looking like
> >> (superscript)1/(subscript)2 it looks like Z/x or whatever fraction we
> are
> >> trying to use.
> >> I had to shutdown Framemaker 9 and restart it and then the fonts would
> >> embed in the file correctly.  I visually check my files when we first
> >> output, but then let the process run after I approve. I had no idea what
> I
> >> approved would change. This cost me $1,000 at the printer as I had to
> redo
> >> all my files.
> >>
> >> Framemaker 9 running on Windows XP Pro through bootcamp on a MAC.
> >>
> >>
> >>
> >>
> >> Scott White
> >> Media Production & EBC Manager
> >> Implementation Coordinator
> >> 210-704-8239
> >> swhite at alamark.com
> >>
> >>
> >>
> >>
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