Possible Bug in Frame 9

[Scott White]

I do have the hotfix as per an earlier email from Art.
I have since discovered that certain .tif images that are charts will display the superscript and subscript characters but will not display the slash in between. Instead it looks like a rectangle. Again these are chart images we have been using for years with no problem.
I had to print to PDF and it was fine though I'm sure my black will now be rgb which my printer can take care of.

This Frame 9 just gets gooder and gooder.



Scott White
Media Production & EBC Manager
Implementation Coordinator
210-704-8239
swhite at alamark.com




On Apr 13, 2010, at 12:18 PM, Art Campbell wrote:

> If you're actually running XP under emulation, as Jeff says, be sure you get
> and download this Microsoft Hotfix:
> http://support.microsoft.com/?id=952909 -- it applies to all PS printers,
> including the logical PDF.
> 
> Also, make sure you're fully patched, and that the Helvetica font that
> you're using has licensing that permits it to be embedded.
> 
> Art Campbell
>         art.campbell at gmail.com
> "... In my opinion, there's nothing in this world beats a '52 Vincent and a
> redheaded girl." -- Richard Thompson
>                                                     No disclaimers apply.
>                                                              DoD 358
> 
> 
> On Tue, Apr 13, 2010 at 1:09 PM, Jeff Coatsworth <
> jeff.coatsworth at jonassoftware.com> wrote:
> 
>> I don't know if the Windows XP hotfix that gets mentioned on the lists
>> would help your issue or not. The link is in the Adobe dev blog or search
>> the FM forum pages for "hotfix"
>> 
>> -----Original Message-----
>> From: framers-bounces at lists.frameusers.com [mailto:
>> framers-bounces at lists.frameusers.com] On Behalf Of Scott White
>> Sent: Tuesday, April 13, 2010 12:42 PM
>> To: framers at lists.frameusers.com List
>> Subject: Possible Bug in Frame 9
>> 
>> We may have discovered a bug in Frame when saving to PDF. We were creating
>> print-ready PDFs for our printer and for some reason it would not embed our
>> Helvetica Fraction Fonts in the PDF.
>> I have my PDF settings set like have been using for years with Frame 7
>> through 8. Never a problem.
>> Now we save as PDF and a couple of files will embed the fonts fine and then
>> all of a sudden we get bad output. Instead of the fraction looking like
>> (superscript)1/(subscript)2 it looks like Z/x or whatever fraction we are
>> trying to use.
>> I had to shutdown Framemaker 9 and restart it and then the fonts would
>> embed in the file correctly.  I visually check my files when we first
>> output, but then let the process run after I approve. I had no idea what I
>> approved would change. This cost me $1,000 at the printer as I had to redo
>> all my files.
>> 
>> Framemaker 9 running on Windows XP Pro through bootcamp on a MAC.
>> 
>> 
>> 
>> 
>> Scott White
>> Media Production & EBC Manager
>> Implementation Coordinator
>> 210-704-8239
>> swhite at alamark.com
>> 
>> 
>> 
>> 
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