Printing Issues With FrameMaker and PDF

[Tracy, Dick]

Hi Folks,

 

I received numerous replies to my dilemma. I downloaded the hotfix
download from Microsoft
(http://support.microsoft.com/Hotfix/KBHotfix.aspx?kbnum=952909&kbln=en-
us  (Direct Download Link) and it worked like a charm!

 

Thanks for helping me resolve this issue.

 

Dick

 

 

-----Original Message-----
From: Penelope Perkins [mailto:Penelope.Perkins at synergex.com] 
Sent: Tuesday, November 30, 2010 2:26 PM
To: Tracy, Dick
Subject: RE: Printing Issues With FrameMaker and PDF

 

Dick,

 

Have you installed the Microsoft PS printer hotfix? See
http://support.microsoft.com/?id=952909. It should fix the problem with
missing text in the PDF. (I'm not sure about all the other problems, but
it sounds like they are fixed now?) 

 

Regards,

Penelope

 

 

=========================================

Penelope Perkins, Senior Technical Writer

Synergex

Sacramento, California

pperkins at synergex.com

 

 

 

 

-----Original Message-----

From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Tracy, Dick

Sent: Tuesday, November 30, 2010 11:10 AM

To: framers at lists.frameusers.com

Subject: Printing Issues With FrameMaker and PDF

 

I NEED YOUR HELP!

 

 

 

I'm having issues when trying to print to pdf from Framemaker (V8.0p277

with FrameMaker 8.0 XP SP3 Fix. When printing from Framemaker, I have my

printer set to Adobe PDF. The following is a diary of what was happening

and what I did to rectify the problem. I know this is lengthy, but after

all is said and done, I can produce a pdf from FrameMaker, but it is

missing lines and/or paragraphs of information (I have tried printing to

pdf, Save As PDF, and also print to file - all with the same results).

 

 

 

My System

 

*        

          Dell Precision M4400 Workstation: Intel(r) Core(tm) 2 Duo
P8700

(2.53GHz, 3M L2 Cache, 1066MHz FSB)

*        

          Professional to XP Professional SP3

*        

          Memory: 4.0GB, DDR2-800 SDRAM, 2 DIMMS

*        

          NVIDIA Quadro FX 770M, 512MB

*        

          Hard Drive 250GB

 

 

 

 

 

HERE'S WHAT'S HAPPENING

 

 

 

Getting fatal errors in FrameMaker while printing to pdf. 

 

 

 

I did the following to try to correct the issue:

 

*        Removed Acrobat 8 Professional (Version 8.25) and FrameMaker

from system

*        Installed Acrobat 8 Professional and FrameMaker from the

original CDs

*        Installed FrameMaker update patches (p266; p273 and p277) and

FrameMaker 8.0 XP SP3 Fix

 

 

 

Rebooted system and everything was working fine for about a week.

 

 

 

Getting fatal errors in FrameMaker while printing to pdf again. 

 

 

 

I did the following:

 

*        Removed Acrobat 8 Professional (Version 8.25) and FrameMaker

from system

*        Removed and installed printers (local and Adobe PDF)

*        Installed Acrobat 8 Professional and FrameMaker from the

original CDs

*        Installed FrameMaker update patches (p266; p273 and p277) and

FrameMaker 8.0 XP SP3 Fix

 

This did not correct the problem. 

 

 

 

I then called my company's IT department and they recommended that I

perform a ChkDsk on my hard drive and when that completes, do a Disk

Defrag and call them back if the issue isn't resolved. 

 

 

 

When both actions were completed, I rebooted my system and tried

printing a file to pdf, and I got a fatal error again. I did the

following again:

 

*        Removed Acrobat 8 Professional (Version 8.25) and FrameMaker

from system

*        Removed and installed printers (local and Adobe PDF)

*        Installed Acrobat 8 Professional and FrameMaker from the

original CDs

*        Installed FrameMaker update patches (p266; p273 and p277) 

 

I increased my virtual memory paging file size on D: from nothing to

5356 MB for a total of 10712 MB (minimum allowed on each drive is 2 MB).

 

 

 

This did not correct the problem as I'm still getting fatal errors in

FrameMaker when printing to pdf. So, I did the following (again): 

 

*        Removed Acrobat 8 Professional (Version 8.25) and FrameMaker

from system

*        Removed and installed printers (local and Adobe PDF)

*        Installed Acrobat 8 Professional and FrameMaker from the

original CDs

*        Installed FrameMaker update patches (p266; p273 and p277) and

FrameMaker 8.0 XP SP3 Fix

 

Again, this did not correct the problem. Instead of getting fatal

errors, when printing to pdf, the printer displays an error message

stating the document did not print due to an error.

 

 

 

My company's IT department representative took my system, backed it up,

and then reimaged the entire system. Once I got it back, I reinstalled

the following:

 

*        

          Installed Adobe Creative Suite (Design) 3

*        

          Installed Acrobat 8 Professional and FrameMaker from the

original CDs

*        

          Installed FrameMaker update patches (p266; p273 and p277) and

FrameMaker 8.0 XP SP3 Fix 

*        

          Removed and installed printers (local and Adobe PDF)

*        

          Downloaded all Adobe updates

 

Now I can print to pdf, but as I mentioned above, the pdf is arbitrarily

missing lines of text up to including missing paragraphs. 

 

 

 

 

 

 

Dick

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~

Dick Tracy

Technical Writer

Phoenix Controls

75 Discovery Way

Acton, MA 01720

(978) 795-3497

 

P Please print this e-mail only if necessary!