Printing Issues With FrameMaker and PDF

Hossack, Julia julia.hossack at medtronic.com
Wed Dec 1 08:36:21 PST 2010 

Hi Dick,

Here is a Microsoft hotfix that worked for me with FM 9. It is a known issue that happens when converting a file to Postscript.
http://support.microsoft.com/kb/952909/en-us

I hope this helps. 

Julia

-----Original Message-----
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Reng, Dr. Winfried
Sent: Tuesday, November 30, 2010 11:29 PM
To: framers at lists.frameusers.com
Subject: RE: Printing Issues With FrameMaker and PDF

Hi Dick,

You say that you get fatal errors while printing to PDF.
But you do not say what exactly happens.
Do you print directly to the PDF file?
Is Adobe PDF your default printer?
Is Generate Acrobat Data activated?
Does it make a difference when you print to a PostScript file first and try to distill this? Is a PostScript file created at all?
Can you Save As PDF instead of printing?
Does FrameMaker crash with each book or file?
Does FrameMaker also crash when you just create a new file (File | New) and try to print this?
Does FrameMaker crash when you start printing? Or after a number of pages? Is there anything special on this page?
What happpens if you rename your graphics folder so that you print without any graphics?

Best regards

Winfried 

> -----Original Message-----
> From: framers-bounces at lists.frameusers.com
> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Tracy, Dick
> Sent: Tuesday, November 30, 2010 8:10 PM
> To: framers at lists.frameusers.com
> Subject: Printing Issues With FrameMaker and PDF
> 
> I NEED YOUR HELP!
> 
>  
> 
> I'm having issues when trying to print to pdf from Framemaker
> (V8.0p277
> with FrameMaker 8.0 XP SP3 Fix. When printing from Framemaker, I have 
> my printer set to Adobe PDF. The following is a diary of what was 
> happening and what I did to rectify the problem. I know this is 
> lengthy, but after all is said and done, I can produce a pdf from 
> FrameMaker, but it is missing lines and/or paragraphs of information 
> (I have tried printing to pdf, Save As PDF, and also print to file - 
> all with the same results).
> 
>  
> 
> My System
> 
> *	
> 	Dell Precision M4400 Workstation: Intel(r) Core(tm) 2 Duo P8700 
> (2.53GHz, 3M L2 Cache, 1066MHz FSB)
> *	
> 	Professional to XP Professional SP3
> *	
> 	Memory: 4.0GB, DDR2-800 SDRAM, 2 DIMMS
> *	
> 	NVIDIA Quadro FX 770M, 512MB
> *	
> 	Hard Drive 250GB
> 
>  
> 
>  
> 
> HERE'S WHAT'S HAPPENING
> 
>  
> 
> Getting fatal errors in FrameMaker while printing to pdf. 
> 
>  
> 
> I did the following to try to correct the issue:
> 
> *	Removed Acrobat 8 Professional (Version 8.25) and FrameMaker
> from system
> *	Installed Acrobat 8 Professional and FrameMaker from the
> original CDs
> *	Installed FrameMaker update patches (p266; p273 and p277) and
> FrameMaker 8.0 XP SP3 Fix
> 
>  
> 
> Rebooted system and everything was working fine for about a week.
> 
>  
> 
> Getting fatal errors in FrameMaker while printing to pdf again. 
> 
>  
> 
> I did the following:
> 
> *	Removed Acrobat 8 Professional (Version 8.25) and FrameMaker
> from system
> *	Removed and installed printers (local and Adobe PDF)
> *	Installed Acrobat 8 Professional and FrameMaker from the
> original CDs
> *	Installed FrameMaker update patches (p266; p273 and p277) and
> FrameMaker 8.0 XP SP3 Fix
> 
> This did not correct the problem. 
> 
>  
> 
> I then called my company's IT department and they recommended that I 
> perform a ChkDsk on my hard drive and when that completes, do a Disk 
> Defrag and call them back if the issue isn't resolved.
> 
>  
> 
> When both actions were completed, I rebooted my system and tried 
> printing a file to pdf, and I got a fatal error again. I did the 
> following again:
> 
> *	Removed Acrobat 8 Professional (Version 8.25) and FrameMaker
> from system
> *	Removed and installed printers (local and Adobe PDF)
> *	Installed Acrobat 8 Professional and FrameMaker from the
> original CDs
> *	Installed FrameMaker update patches (p266; p273 and p277) 
> 
> I increased my virtual memory paging file size on D: from nothing to
> 5356 MB for a total of 10712 MB (minimum allowed on each drive is 2 
> MB).
> 
>  
> 
> This did not correct the problem as I'm still getting fatal errors in 
> FrameMaker when printing to pdf. So, I did the following (again):
> 
> *	Removed Acrobat 8 Professional (Version 8.25) and FrameMaker
> from system
> *	Removed and installed printers (local and Adobe PDF)
> *	Installed Acrobat 8 Professional and FrameMaker from the
> original CDs
> *	Installed FrameMaker update patches (p266; p273 and p277) and
> FrameMaker 8.0 XP SP3 Fix
> 
> Again, this did not correct the problem. Instead of getting fatal 
> errors, when printing to pdf, the printer displays an error message 
> stating the document did not print due to an error.
> 
>  
> 
> My company's IT department representative took my system, backed it 
> up, and then reimaged the entire system. Once I got it back, I 
> reinstalled the following:
> 
> *	
> 	Installed Adobe Creative Suite (Design) 3
> *	
> 	Installed Acrobat 8 Professional and FrameMaker from the original CDs
> *	
> 	Installed FrameMaker update patches (p266; p273 and p277) and 
> FrameMaker 8.0 XP SP3 Fix
> *	
> 	Removed and installed printers (local and Adobe PDF)
> *	
> 	Downloaded all Adobe updates
> 
> Now I can print to pdf, but as I mentioned above, the pdf is 
> arbitrarily missing lines of text up to including missing paragraphs.
> 
>  
> 
>  
> 
>  
> Dick
> 
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Dick Tracy
> Technical Writer
> Phoenix Controls
> 75 Discovery Way
> Acton, MA 01720
> (978) 795-3497
> 
> P Please print this e-mail only if necessary! 
> 
>  
> _______________________________________________
_______________________________________________


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