OT: Frame 6 will not load

[Ann Zdunczyk]

A friend has a new computer with Windows XP Pro and is trying to load Frame
6. It opens the window that allows him to select Install FrameMaker:

 

When he gets the first install screen, he picks English.  Then he gets the
next screen, and he picks install.  Nothing happens.  But if he leaves it
for about 15 minutes, it eventually pops up a screen saying it is
installing, plus it pops up a setup progress bar. But then nothing happens,
even if he leaves it.  Windows task manager says that "Setup" and
LgoBitmapWin are Not Responding.

 

Anyone have any ideas why Frame will not load.

 

Z

 

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Ann Zdunczyk
President
a2z Publishing, Inc.
Language Layout,  Translation Consulting, & Template Creation
Phone: (336)922-1271
Fax:   (888)523-2028
Cell:  (336)456-4493
Cell 2:(336)655-4783
http://www.a2z-pub.com  
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