Crashing when saving as .xml

[Kelly McDaniel]

Check the log and see where the assertion failure occurred, then start from there to diagnose.

The referenced memory error means that FM went to a memory location that was indexed to contain a specific bit of data and found the wrong data or no data.

-----Original Message-----
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Stamm, David-P45904
Sent: Tuesday, January 19, 2010 1:09 PM
To: FrameMaker user's list posting
Subject: Crashing when saving as .xml

Windows XP Professional 2002 SP2
Intel® Core(TM)2 Duo CPU
T9400 @ 2.53 GHz
1.59 GHz, 3.48 GB RAM

Adobe® FrameMaker® 8.0p277 (structured)

On two similar workstations with similar setups, FrameMaker crashes when trying to save two of seven files as XML files.  Get same results with both files when choosing either "File | Save As..." or "File | Save As XML... ."  The other five files are fine.

In "Save Document" window, choose "Save" button.  FrameMaker displays message,

	"FmTranslator client got assertion failure."

Choose "OK" button.  FrameMaker crashes with both customary message plus, "The instruction at . . . referenced memory at . . ..  The memory could not be 'read'."

Have sent crash logs to FrameMaker failure reporting.

Help, please.

Thanks!

Dave Stamm
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