Crashing when saving as .xml

[Stamm, David-P45904]

Kelly - 

There's an interesting point:  whether FrameMaker displays a "Save as XML Log."  FrameMaker has done so when necessary file or files are missing.  With all necessary files present, FrameMaker does not display the "Save as XML Log."

In my quick look through the crash log, I saw nothing meaningful to my non-software-engineer's eyes.

Dave Stamm
Publications Specialist, Senior Staff
General Dynamics C4 Systems, Inc.
Battle Management Systems Division
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dave.stamm at gdc4s.com
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-----Original Message-----
From: Kelly McDaniel [mailto:kmcdaniel at pavtech.com] 
Sent: 2010-January-19-Tuesday 14:58
To: Stamm, David-P45904; FrameMaker user's list posting
Subject: RE: Crashing when saving as .xml

Check the log and see where the assertion failure occurred, then start from there to diagnose.

The referenced memory error means that FM went to a memory location that was indexed to contain a specific bit of data and found the wrong data or no data.

-----Original Message-----
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Stamm, David-P45904
Sent: Tuesday, January 19, 2010 1:09 PM
To: FrameMaker user's list posting
Subject: Crashing when saving as .xml

Windows XP Professional 2002 SP2
Intel® Core(TM)2 Duo CPU
T9400 @ 2.53 GHz
1.59 GHz, 3.48 GB RAM

Adobe® FrameMaker® 8.0p277 (structured)

On two similar workstations with similar setups, FrameMaker crashes when trying to save two of seven files as XML files.  Get same results with both files when choosing either "File | Save As..." or "File | Save As XML... ."  The other five files are fine.

In "Save Document" window, choose "Save" button.  FrameMaker displays message,

	"FmTranslator client got assertion failure."

Choose "OK" button.  FrameMaker crashes with both customary message plus, "The instruction at . . . referenced memory at . . ..  The memory could not be 'read'."

Have sent crash logs to FrameMaker failure reporting.

Help, please.

Thanks!

Dave Stamm
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