Acrobat 9 - a disaster

[Dov Isaacs]

I heard my name used in vain (if not on-line!).
In terms of Alison's original posting ...

The symptoms you describe with regards to Acrobat 9 are not standard 
Acrobat 9 behaviour. You did not post exactly what Windows and/or 
browser versions you are using, but we currently are unaware of any 
normal situation that would yield the symptoms you describe.

I open PDF files in browser windows on a regular basis with Acrobat 9
with no problems whatsoever. Likewise, when I click on a URL in a PDF
file while in Acrobat 9, I get to the website in a browser window.

The only way you can get what you describe as a "PDFised version of 
the web page" would be if you opened invoked "Create PDF=>From Web Page"
(Shift-CTRL-O) and that PDF would not be in a browser window. When you 
click on a URL, Acrobat 9 normally prompts you as to whether to allow 
you to open the web page (via a browser) or to block the access to the 
web site. It NEVER creates a PDF file via clicking on a URL unless you 
right-click on a URL and explicitly choose "Append to Document" or 
"Open Weblink as New Document." There are no options or program preferences
which contravene this behaviour.

Any attempt to try diagnosing what's happening on your system would be 
at best wild speculation but it would almost seem like there might be 
"competing" PDF readers/processors concurrently installed on your system. 
Be aware that Adobe does not support concurrent installation of multiple 
versions of Acrobat on a single system (such as Acrobat 8 and Acrobat 9 
installed at the same time). Adobe does not recommend concurrent 
installation of the same versions of both Reader and Acrobat on a system
(such as Acrobat 9 and Reader installed at the same time) or even worse 
differing versions of both Reader and Acrobat on a system (such as 
Acrobat 9 and Reader 8 installed at the same time). Even more so, we 
certainly cannot vouch for what will happen if you have Acrobat or Reader
plus some other third party PDF reader or creator concurrently installed. 
If you even have an inkling of how these programs integrate with drivers 
and the browser(s) under Window, you will understand the chaos that such
mixtures of programs may engender to your system.

So, as a start, I would look at ALL the software installed on your system 
and assure that there is only ONE, repeat only ONE PDF processing program 
on your computer. If your system is "clean" in this regard, you might try 
totally uninstalling any remaining version of Acrobat / Reader on your 
system and then run a registry cleaner utility program to assure that
fragments of some previously installed "stuff" is truly eradicated from 
your system. Then after rebooting, try installing Acrobat 9 from scratch 
and see if that makes a difference.

If that doesn't help, please advise. Likewise, if this does resolve you
problem, likewise let us know. Good luck!

	- Dov


> -----Original Message-----
> From: Alan T Litchfield
> Sent: Saturday, July 24, 2010 1:36 PM
> To: dr_gonzo at pobox.com
> Cc: framers at lists.frameusers.com; Alison White
> 
> hmm yes.
> 
> No point in complaining here. There are a few Adobe people but they
> would have interest mostly in FrameMaker, except Dov.
> 
> I might also suggest you get in touch with Adobe Customer care if you
> have a corporate license. Oh and don't expect anyone here to forward
> your complaint for you.
> 
> Cheers
> Alan
> 
> On 24/07/2010, at 1:34 AM, Steve Johnson wrote:
> 
> > You should post this on the Adobe forum.
> >
> > In the paragraph "With Acrobat 9, I cannot..." have you tried
> > distilling using Acrobat 6 or 7 compatibility?
> >
> > On Fri, Jul 23, 2010 at 3:19 AM, Alison White
> > <aliwhite at ozemail.com.au> wrote:
> >> I've just upgraded to Acrobat 9 and regret the decision. Not sure how to
> >> post my complaints, so {sorry}. If you can on-forward, I'd be grateful.
> >>
> >> With Acrobat 9, I cannot open a pdf inside any mainstream browser without it
> >> (Acrobat + browser) failing completely (zilch). To get anything to happen I
> >> have to set browser preferences to not open Acrobat in the browser.
> >>
> >> Then, within my pdfs, my www.links don't open a default browser window
> >> anymore (as expected) - instead I get a long-winded pdfised version of the
> >> web page (definitely NOT required)!!!
> >>
> >> What the ? is going on?
> >>
> >> I'm not sure how to complain - but this is really NOT GOOD - I am about to
> >> abandon ANY idea of pdf, including LIVECYCLE FORMS, as a viable enterprise
> >> option.
> >>
> >> Back to 8 with ABSOLUTELY NO LINKS TO AN UPGARDE OFFERED.