Acrobat 9 - a disaster

[Fei Min Lorente]

Thanks, Dov! I was experiencing the same problem as Alison, insofar as
my browser would crash when I tried to look at a PDF in it (just
clicking on a URL). We ended up working around it by setting the Acrobat
internet preferences to not display PDF in browser. But now that you
mention that you can't even have Reader and Acrobat installed at the
same time, I noticed that I have Adobe Reader 9 as well as Adobe Acrobat
9 Pro. Our company pushed Reader 9 onto all our computers, so I'm not
sure I can get rid of it, but at least now I know why I'm having that
PDF in a browser problem.

I posted this before, but just for completeness, I'm on Windows XP SP3
and using Firefox 3.6.4 and IE 8.

Fei Min Lorente

-----Original Message-----
From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Dov Isaacs
Sent: Saturday, July 24, 2010 11:39 PM
To: Framers E-mail List
Subject: RE: Acrobat 9 - a disaster
Importance: High

I heard my name used in vain (if not on-line!).
In terms of Alison's original posting ...

The symptoms you describe with regards to Acrobat 9 are not standard 
Acrobat 9 behaviour. You did not post exactly what Windows and/or 
browser versions you are using, but we currently are unaware of any 
normal situation that would yield the symptoms you describe.

I open PDF files in browser windows on a regular basis with Acrobat 9
with no problems whatsoever. Likewise, when I click on a URL in a PDF
file while in Acrobat 9, I get to the website in a browser window.

The only way you can get what you describe as a "PDFised version of 
the web page" would be if you opened invoked "Create PDF=>From Web Page"
(Shift-CTRL-O) and that PDF would not be in a browser window. When you 
click on a URL, Acrobat 9 normally prompts you as to whether to allow 
you to open the web page (via a browser) or to block the access to the 
web site. It NEVER creates a PDF file via clicking on a URL unless you 
right-click on a URL and explicitly choose "Append to Document" or 
"Open Weblink as New Document." There are no options or program
preferences
which contravene this behaviour.

Any attempt to try diagnosing what's happening on your system would be 
at best wild speculation but it would almost seem like there might be 
"competing" PDF readers/processors concurrently installed on your
system. 
Be aware that Adobe does not support concurrent installation of multiple

versions of Acrobat on a single system (such as Acrobat 8 and Acrobat 9 
installed at the same time). Adobe does not recommend concurrent 
installation of the same versions of both Reader and Acrobat on a system
(such as Acrobat 9 and Reader installed at the same time) or even worse 
differing versions of both Reader and Acrobat on a system (such as 
Acrobat 9 and Reader 8 installed at the same time). Even more so, we 
certainly cannot vouch for what will happen if you have Acrobat or
Reader
plus some other third party PDF reader or creator concurrently
installed. 
If you even have an inkling of how these programs integrate with drivers

and the browser(s) under Window, you will understand the chaos that such
mixtures of programs may engender to your system.

So, as a start, I would look at ALL the software installed on your
system 
and assure that there is only ONE, repeat only ONE PDF processing
program 
on your computer. If your system is "clean" in this regard, you might
try 
totally uninstalling any remaining version of Acrobat / Reader on your 
system and then run a registry cleaner utility program to assure that
fragments of some previously installed "stuff" is truly eradicated from 
your system. Then after rebooting, try installing Acrobat 9 from scratch

and see if that makes a difference.

If that doesn't help, please advise. Likewise, if this does resolve you
problem, likewise let us know. Good luck!

	- Dov


> -----Original Message-----
> From: Alan T Litchfield
> Sent: Saturday, July 24, 2010 1:36 PM
> To: dr_gonzo at pobox.com
> Cc: framers at lists.frameusers.com; Alison White
> 
> hmm yes.
> 
> No point in complaining here. There are a few Adobe people but they
> would have interest mostly in FrameMaker, except Dov.
> 
> I might also suggest you get in touch with Adobe Customer care if you
> have a corporate license. Oh and don't expect anyone here to forward
> your complaint for you.
> 
> Cheers
> Alan
> 
> On 24/07/2010, at 1:34 AM, Steve Johnson wrote:
> 
> > You should post this on the Adobe forum.
> >
> > In the paragraph "With Acrobat 9, I cannot..." have you tried
> > distilling using Acrobat 6 or 7 compatibility?
> >
> > On Fri, Jul 23, 2010 at 3:19 AM, Alison White
> > <aliwhite at ozemail.com.au> wrote:
> >> I've just upgraded to Acrobat 9 and regret the decision. Not sure
how to
> >> post my complaints, so {sorry}. If you can on-forward, I'd be
grateful.
> >>
> >> With Acrobat 9, I cannot open a pdf inside any mainstream browser
without it
> >> (Acrobat + browser) failing completely (zilch). To get anything to
happen I
> >> have to set browser preferences to not open Acrobat in the browser.
> >>
> >> Then, within my pdfs, my www.links don't open a default browser
window
> >> anymore (as expected) - instead I get a long-winded pdfised version
of the
> >> web page (definitely NOT required)!!!
> >>
> >> What the ? is going on?
> >>
> >> I'm not sure how to complain - but this is really NOT GOOD - I am
about to
> >> abandon ANY idea of pdf, including LIVECYCLE FORMS, as a viable
enterprise
> >> option.
> >>
> >> Back to 8 with ABSOLUTELY NO LINKS TO AN UPGARDE OFFERED.
_______________________________________________


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