Acrobat 9 - a disaster

[Steve Johnson]

Since when? Is that by design or by accident? Doesn't installing
Acrobat also install Reader?

How many of my users have Acrobat installed? Of course I want Reader
installed so I can see PDFs like they do.

On Sun, Jul 25, 2010 at 9:23 AM, Dov Isaacs <isaacs at adobe.com> wrote:
> Although you CAN have both Reader and Acrobat installed simultaneously
> (assuming the same version), it is very strongly NOT RECOMMENDED for a
> number of very good reasons. It certainly does not add any functionality
> to one's system. Having said that, I will add that having both Reader and
> Acrobat of the same version on a system is most unlikely to cause the
> symptoms described.
>
>        - Dov
>
>> -----Original Message-----
>> From: Steve Johnson [mailto:chinaski69 at gmail.com]
>> Sent: Sunday, July 25, 2010 7:19 AM
>> To: Fei Min Lorente
>> Cc: Dov Isaacs; Framers E-mail List
>> Subject: Re: Acrobat 9 - a disaster
>>
>> You CAN have Reader and Acrobat at the same time. You CANNOT have two
>> Acrobats; IOW, two PDF creators.
>>
>> On Sun, Jul 25, 2010 at 8:14 AM, Fei Min Lorente
>> <FeiMin.Lorente at onsemi.com> wrote:
>> > Thanks, Dov! I was experiencing the same problem as Alison, insofar as
>> > my browser would crash when I tried to look at a PDF in it (just
>> > clicking on a URL). We ended up working around it by setting the Acrobat
>> > internet preferences to not display PDF in browser. But now that you
>> > mention that you can't even have Reader and Acrobat installed at the
>> > same time, I noticed that I have Adobe Reader 9 as well as Adobe Acrobat
>> > 9 Pro. Our company pushed Reader 9 onto all our computers, so I'm not
>> > sure I can get rid of it, but at least now I know why I'm having that
>> > PDF in a browser problem.
>> >
>> > I posted this before, but just for completeness, I'm on Windows XP SP3
>> > and using Firefox 3.6.4 and IE 8.
>> >
>> > Fei Min Lorente
>> >
>> > -----Original Message-----
>> > From: framers-bounces at lists.frameusers.com
>> > [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Dov Isaacs
>> > Sent: Saturday, July 24, 2010 11:39 PM
>> > To: Framers E-mail List
>> > Subject: RE: Acrobat 9 - a disaster
>> > Importance: High
>> >
>> > I heard my name used in vain (if not on-line!).
>> > In terms of Alison's original posting ...
>> >
>> > The symptoms you describe with regards to Acrobat 9 are not standard
>> > Acrobat 9 behaviour. You did not post exactly what Windows and/or
>> > browser versions you are using, but we currently are unaware of any
>> > normal situation that would yield the symptoms you describe.
>> >
>> > I open PDF files in browser windows on a regular basis with Acrobat 9
>> > with no problems whatsoever. Likewise, when I click on a URL in a PDF
>> > file while in Acrobat 9, I get to the website in a browser window.
>> >
>> > The only way you can get what you describe as a "PDFised version of
>> > the web page" would be if you opened invoked "Create PDF=>From Web Page"
>> > (Shift-CTRL-O) and that PDF would not be in a browser window. When you
>> > click on a URL, Acrobat 9 normally prompts you as to whether to allow
>> > you to open the web page (via a browser) or to block the access to the
>> > web site. It NEVER creates a PDF file via clicking on a URL unless you
>> > right-click on a URL and explicitly choose "Append to Document" or
>> > "Open Weblink as New Document." There are no options or program
>> > preferences
>> > which contravene this behaviour.
>> >
>> > Any attempt to try diagnosing what's happening on your system would be
>> > at best wild speculation but it would almost seem like there might be
>> > "competing" PDF readers/processors concurrently installed on your
>> > system.
>> > Be aware that Adobe does not support concurrent installation of multiple
>> >
>> > versions of Acrobat on a single system (such as Acrobat 8 and Acrobat 9
>> > installed at the same time). Adobe does not recommend concurrent
>> > installation of the same versions of both Reader and Acrobat on a system
>> > (such as Acrobat 9 and Reader installed at the same time) or even worse
>> > differing versions of both Reader and Acrobat on a system (such as
>> > Acrobat 9 and Reader 8 installed at the same time). Even more so, we
>> > certainly cannot vouch for what will happen if you have Acrobat or
>> > Reader
>> > plus some other third party PDF reader or creator concurrently
>> > installed.
>> > If you even have an inkling of how these programs integrate with drivers
>> >
>> > and the browser(s) under Window, you will understand the chaos that such
>> > mixtures of programs may engender to your system.
>> >
>> > So, as a start, I would look at ALL the software installed on your
>> > system
>> > and assure that there is only ONE, repeat only ONE PDF processing
>> > program
>> > on your computer. If your system is "clean" in this regard, you might
>> > try
>> > totally uninstalling any remaining version of Acrobat / Reader on your
>> > system and then run a registry cleaner utility program to assure that
>> > fragments of some previously installed "stuff" is truly eradicated from
>> > your system. Then after rebooting, try installing Acrobat 9 from scratch
>> >
>> > and see if that makes a difference.
>> >
>> > If that doesn't help, please advise. Likewise, if this does resolve you
>> > problem, likewise let us know. Good luck!
>> >
>> >        - Dov
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-- 
============
Steve Johnson, dr_gonzo at pobox.com