FM8 8 error message when importing *.png file

[Simon BUCH]

Hello,

I have had similar problems with documents, importing PNG graphics that
were colour depth of 24 bit or 32bit RGB - which would occasionally give
your error message, but most often would often silently crash
FrameMaker!

If my memory serves me well, I think the problematic PNG files had been
created by Adobe Illustrator.

As the graphics were grayscale, I simply reduced the palette to 8 bit,
and saved as PNG.   My favourite [Windows] application for simple
changes to graphics has to be Irfanview - small, simple, and doesn't
even need to be installed.

Regards
// Simon BUCH

 

-----Original Message-----
From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of David Farbey
Sent: 16 June 2010 15:25
To: Framers Discussion
Subject: FM8 8 error message when importing *.png file

I am using FM 8.0p277 (installed as part of TCS 1) on Win XP Pro.

In the recent past I have had no problem importing *.png graphic files
into
FrameMaker 8.

Today I tried to import a *.png file and received an error message:
"The
filter encountered an error and could not complete the translation." I
can
import files in other formats such as *.jpg.

I had a quick look on the Adobe support forum, but the only references
to
this error message appear to be related to importing PDF documents into
FrameMaker 7.

Any ideas for resolving this issue would be gratefully received.

Thanks

David