Cannot initialize API client error message

[Jackie Connors]

Hi there,

The environment is:

Windows Server 2K8 R2
Framemaker 8.0p236  running in Windows XP compatibility mode
 
Frame 9 (trial version) was installed, but that was uninstalled, and Frame 8 was installed. The Framemaker8.Client.dll was there.
 
That seemed to work ok.....until we tried the repair option in WW, and the following message was found:
 
"The procedure entry point GetFileVersionInfoExW could not be located in the dynamic link library VERSION.dll".
 
I'm not sure what this means.

 
________________________________

"The most memorable people in life will be the friends who loved you when you weren't very lovable".




________________________________
From: "Combs, Richard" <richard.combs at Polycom.com>
To: Jackie Connors <jackie_connors at yahoo.com>; framers at lists.frameusers.com
Sent: Fri, March 5, 2010 4:45:02 PM
Subject: RE: Cannot initialize API client error message

Jackie Connors wrote: 

> Has anyone seen such an error message?
> 
> "Cannot initialize API client c:\program files
> (x86)adobe\framemaker8\fminit\plugins\WebWorks.FrameMaker8.Client.dll"

Probably. But I suspect that's not your real question. :-) 

I take it you've seen that message. And that you have FM 8 and some
version of WebWorks ePublisher Pro. And that you're running some 64-bit
Windows OS. (It always helps to describe the environment in which you
experienced the problem and the version of FM and other involved
software.) 

So, under what circumstances did you see this message? What had changed
since the last time you did the same thing without seeing that message?
(It always helps to actually describe the issue you're having.) 

Did you check the path specified in the message? Was
FrameMaker8.Client.dll there? 

If not, is WebWorks in the Add and Remove Programs list? If so, does it
have a repair option? If not, have you tried reinstalling it? 

HTH!

Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
------
rgcombs AT gmailDOTcom
303-777-0436
------


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