FrameMaker 9 Repeatable Hard Crash

Wed May 19 08:36:08 PDT 2010

If it helps, I'm in an unstructured doc, but running structured FM9. I don't know if that makes the difference.

-----Original Message-----
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Art Campbell
Sent: May-19-10 11:22
To: Oran Petersen
Cc: FrameMaker List
Subject: Re: FrameMaker 9 Repeatable Hard Crash

Followed your directions (3 times in an unstructured doc from different
templates) and can't get it to happen on W7.
Tried it with both the default titled Format A and untitled.

What other add-ins are on your system?

Any scripts related to tables or new documents?

Art

Art Campbell
         art.campbell at gmail.com
 "... In my opinion, there's nothing in this world beats a '52 Vincent and a
redheaded girl." -- Richard Thompson
                                                     No disclaimers apply.
                                                              DoD 358

On Wed, May 19, 2010 at 1:17 AM, Oran Petersen <orandeep at comcast.net> wrote:

>
>
> We have discovered a repeatable bug causing a hard crash in FrameMaker 9.
> By hard crash I mean Frame locks up, goes sort of "white screen", starts
> eating up the CPU, and requires Task Manager to break out, sometimes after
> multiple attempts. It will drive the CPU to 100 percent, effectively
> disabling the machine. Frame is fully patched p250.
>
>
>
> To demonstrate, just open a new file, insert a default table, such as
> Format A, and Import Formats Current. You will go down hard. This happens on
> any Windows version, XP, or 7, that we have been able to test. It happens on
> all machines tested.
>
>
>
> I have also discovered that if you change the table designer settings to
> "No Title" the issue goes away. If you add a title to an existing table and
> import formats current you crash.
>
>
>
> More interesting facts: The task manager shows FrameMaker twice, even
> though only one has been launched. You must actually terminate both entries
> in task manager to break out. Then it takes a bit for the CPU usage to calm
> down. It acts like Frame does not know how to handle "Current" and is trying
> to launch Frame a 2nd time and freezing in the processes.
>
>
>
> If you import from a different file (not current) you do not crash.
>
>
>
> Of course we can avoid the crash by not importing current. But a more
> insidious side of this is that we are getting random instant crashes while
> performing operations on large book files that are causing serious
> reliability and usability issues with our attempted upgrade to Frame 9.
> Researching the issue is taking time that we do not have. So far it looks
> like it is files with tables that are triggering these random crashes as
> well. If we cannot reliably operate on our books we will not be able to
> upgrade to Frame 9. We do thousands of processes a year and random crashes
> would be a nightmare.
>
> We are using structured files, but unstructured ones have the same issue.
>
>
>
> Is anyone else experiencing these issues, or does anyone have any clues as
> how to prevent them?
>
> Thanks
>
> Oran
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