out of memory error

[Combs, Richard]

Karen Mann wrote:

> I recently purchased 3 production machines. New 64 bit, quad core with 6 G
> memory.
> We use FrameMaker almost exclusively. I was working in  FrameMaker 9 for
> about 3 hours. During that time the I had opened and closed Outlook 2010 so
> the only other software running was McAfee Managed Security.
> I noticed that when I clicked on a tab in a panel it would not select, and
> the edits I was making were not holding. Then, I got an alert that I should
> close some windows because there was not enough memory (?). Which happens
> periodically.

What do you mean by the edits "were not holding"? You couldn't save?

Out of memory in a PC with 6 GB that's running nothing but FM?? How many hundreds of files do you have open when this happens?
 
> We had been using single processors with 1.5 G of memory and of course we
> were having all kinds of issues. We upgraded so we would not be getting
> these errors.
> Anyone else having an issue with memory...Is there a setting for FM 32 or
> 64 bit in FM9 in Win7?

I have limited experience with FM 9 and none with Win 7. And I don't know anything about your work situation (how many files you have open at a time, how big they are, do they contain embedded graphics or OLE objects, etc.) But something seems seriously amiss. 

Your old PCs shouldn't have been causing "all kinds of issues" -- they sound perfectly adequate for FM. AFAIK, FM 9 isn't multi-threaded, so multiple processors/cores don't really make much difference. And unless your resource demands are quite unusual, 1.5 GB of physical memory should be plenty. 

For perspective, I'm on a Win XP SP3 PC with 2 GB of physical memory, and I'm currently running FM 7.2 (17 files open), Word 2007 (2 files open), PowerPoint 2007, FireFox (2 windows, 20+ tabs), CaliberRM (requirements management) client, VMware server console client, Task Manager, and the usual stuff that runs all the time in the background (McAfee, Acrotray, etc.). I still have about 400 MB of physical memory available. 

With a book and 16 component files open, FM is using 32 MB of memory. I can't even imagine what it would take for FM to chew up more than a Gig. 

Have you looked in Task Manager to see how much memory FM is using, how much total memory is being used, etc?

You say you're running McAfee. But I have to wonder if both your old and new PCs might be infected with something. 


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
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rgcombs AT gmailDOTcom
303-903-6372
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