[OT] Adobe's pricing policy

[Peter Hirons]

So "free" support isn't really free !

Peter

-----Original Message-----
From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of William
Abernathy
Sent: Thursday, October 28, 2010 11:37 PM
To: Yves Barbion
Cc: framers at lists.frameusers.com
Subject: Re: [OT] Adobe's pricing policy

Yves Barbion wrote:

 > Hi group
 >
 > Can someone please explain to me why Adobe Acrobat 9 Standard (Full,
no  > update) costs:
 >
 >     - US $299 (216 EUR) when I buy it in the US Store
 >     http://bit.ly/aXhtLv
 >     - US $554 (401 EUR) when I buy it in a European Adobe Store
 >     - http://bit.ly/dtOSd3
 >
 > I called Customer Support in Belgium and the explanation they gave me
was  > that "the price in the US is lower because they don't have offer
free  > support". But I don't need support!
 >

Was he trying to say they "have *to* offer free support?" In other words,
does EU law (or general expectation of EU customers) require free product
support? If so, this might explain the difference: $229 gets you a
product out the door;
$554 buys you hand-holding (whether you predict you will ask for it or
not...).

Just guessing here...

--William


--
William Abernathy
Berkeley, CA
http://yourwritereditor.com
_______________________________________________


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