[OT] Adobe's pricing policy
William Abernathy
william at inch.com
Thu Oct 28 15:37:05 PDT 2010
Yves Barbion wrote:
> Hi group
>
> Can someone please explain to me why Adobe Acrobat 9 Standard (Full, no
> update) costs:
>
> - US $299 (216 EUR) when I buy it in the US Store
> http://bit.ly/aXhtLv
> - US $554 (401 EUR) when I buy it in a European Adobe Store
> - http://bit.ly/dtOSd3
>
> I called Customer Support in Belgium and the explanation they gave me was
> that "the price in the US is lower because they don't have offer free
> support". But I don't need support!
>
Was he trying to say they "have *to* offer free support?" In other words, does
EU law (or general expectation of EU customers) require free product support? If
so, this might explain the difference: $229 gets you a product out the door;
$554 buys you hand-holding (whether you predict you will ask for it or not...).
Just guessing here...
--William
--
William Abernathy
Berkeley, CA
http://yourwritereditor.com
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