[OT] Adobe's pricing policy

[Tim J. Slager]

> "No I haven't asked Adobe, who there could possibly tell me?"

Darryl, maybe?

tims :)

-----Original Message-----
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Alan T Litchfield
Sent: Thursday, October 28, 2010 2:41 PM
To: Yves Barbion
Cc: framers at lists.frameusers.com
Subject: Re: [OT] Adobe's pricing policy

I had this same situation on this list some time back.

I said this on the list on 18 October, 2009 (http://lists.frameusers.com/pipermail/framers/2009-October/018261.html 
)

> Can anyone explain to me why it is that Adobe charges USD399 for the
> upgrade of FrameMaker to version 9 for domestic customers but USD515
> for the same thing for International customers.
>
> There are no shipping costs when it has been downloaded and even if
> shipping were included I don't see how they can charge USD116 for
> shipping a small box anyway.
>
> No I haven't asked Adobe, who there could possibly tell me. Certainly
> no one on the helpdesk.

There was some discussion of it then.

Michael learned a new word then: rort.

Darryl learned something too. If in doubt, obfuscate.

Alan

On 29/10/2010, at 3:03 AM, Yves Barbion wrote:

> Hi group
>
> Can someone please explain to me why Adobe Acrobat 9 Standard (Full,  
> no
> update) costs:
>
>   - US $299 (216 EUR) when I buy it in the US Store
>   http://bit.ly/aXhtLv
>   - US $554 (401 EUR) when I buy it in a European Adobe Store
>   - http://bit.ly/dtOSd3
>
> I called Customer Support in Belgium and the explanation they gave  
> me was
> that "the price in the US is lower because they don't have offer free
> support". But I don't need support!
>
> When I go to the Adobe store, a pop-up appears, telling me that I  
> can have a
> live text chat with an Adobe Product Specialist to assiste me with my
> product selection. This is the result:
>
> Please hold as we route your chat to an Adobe Representative.
> Welcome to Adobe.com! My name is Darryl. May I assist you with your
> selection today?
> Darryl: Hello, how can I help you?
> Yves: I'd like to know why Adobe Acrobat 9 Standard costs $299 in  
> the US
> Store and $554 in the Belgian Adobe Store? What's the reason for  
> this HUGE
> difference in price?
> Darryl: We understand your concern. We want to make sure that we are  
> giving
> our Customers the best products and at the right price.
> Darryl: Just so you know, there are many factors that decide pricing  
> like
> 'the cost of doing business in each country' and the 'difference in  
> the
> perceived value of the product'.
> Darryl: What are some of the tasks you like to accomplish using the
> software?
> Yves: Not relevant here: product is the same, price is different. Why?
> Darryl: Just so you know, there are many factors that decide pricing  
> like
> 'the cost of doing business in each country' and the 'difference in  
> the
> perceived value of the product'.
>
> Huh?
>
>

--
Alan T Litchfield
AlphaByte
PO Box 1941, Auckland, 1140
New Zealand
http://www.alphabyte.co.nz
http://www.alphabyte.co.nz/beatrice

_______________________________________________


You are currently subscribed to framers as tslager at isdcorporation.com.

Send list messages to framers at lists.frameusers.com.

To unsubscribe send a blank email to
framers-unsubscribe at lists.frameusers.com
or visit http://lists.frameusers.com/mailman/options/framers/tslager%40isdcorporation.com

Send administrative questions to listadmin at frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.