Color Profile Error When Trying to Print to PDF

[Combs, Richard]

Fei Min Lorente wrote: 
> Sent: Wednesday, September 08, 2010 9:30 AM
 
> A colleague of mine is unable to produce a PDF from a FrameMaker book.
> She's got FrameMaker 7.2 (with the patches) on Windows XP SP3. We've
> tried Print Book (checked Generate Acrobat Data and used the Adobe PDF
> printer), and Save As PDF, and print to PostScript and run it through
> Distiller, and they all produce the same error log:
> 
> 
> 
> %%[ Error: undefined; OffendingCommand: setdistillerparams; ErrorInfo:
> CalCMYKProfile U.S. Web Coated (SWOP) v2 ]%%
> 
> %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
> 
> Error accessing color profile: U.S. Web Coated (SWOP) v2
> 
> %%[ Warning: PostScript error. No PDF file produced. ] %%
> 
> 
> 
> I've tried updating her color definitions with the same ones I'm using,
> but that doesn't change the result. She's getting this error on all her
> books that she tries to print. Oh, they're all structured files, in case
> that matters.

U.S. Web Coated (SWOP) v2 is one of the CMYK color spaces that you can select in Distiller's Adobe PDF 
Settings (a.k.a. job options), so I don't think this is an FM problem. I don't know how/where the color space profiles are stored, but the error message suggests this one (at least) is missing or corrupted. 

Open Distiller and select Edit Adobe PDF Settings. Select Show All Settings and start poking around the Color pane for each. Try distilling with settings that don't use that CMYK space. Try repairing/reinstalling Acrobat. 

HTH!

Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
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rgcombs AT gmailDOTcom
303-903-6372
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