PDF Shared Review problems
rinch at Inficon.com
rinch at Inficon.com
Thu Aug 4 06:48:24 PDT 2011
I'm using TCS2 on a Dell Precision T3500 Workstation running Windows 7
Professional SP1 32-bit with 4 GB Memory, Xeon 2.53 GHz processor,
graphics card is a NVIDIA Quadro 4000 (2 GB) running two 20" widescreen
monitors.
I author in FM 9.0p255 then create a PDF in Acrobat 9 Pro Extended 9.4.5
and send the PDF out for shared review on internal network public server.
The PDF shared review process has been working great for, hmm, a year or
more (I got TCS2 soon after it was released).
Recently, I've been having problems with new comments not posting even
after author's selected Publish Comments.
This morning I'm missing comments that I know were successfully posted in
the share reviewed PDF yesterday.
Asking reviewers to update their version of Acrobat 8 and higher (Open
Acrobat and perform Help >> Check for updates... then installing any
updates) fixes the new comments not posting problem. However, after
updating, reviewers get upset when I also ask them to redo their comments.
Not seeing comments that I know were there previously scares me.
This is all a bit odd, since PDF shared review has behaved perfectly until
recently. Even when I went from XP to Win7 on a new computer a few months
back, PDF shared review continued to work great.
Since having the reviewers Help >> Check for updates... in their copy of
Acrobat 8+ seems to fix posting new comments, I suspect some recent Adobe
or Windows upgrade changed the playing field, so to speak.
Anyone else seeing problems like mine? What do you think the problem is?
Richard
______________________________
Richard Inch
Technical Documentation Manager
Intelligent Sensor Solutions
INFICON
Two Technology Place
East Syracuse, NY 13057-9714
phone: +315.434.2507
fax: +315.437.3803
e-mail: richard.inch at inficon.com
http://www.inficon.com
_______________________________
NOTICE: - This message including any attachments is intended only for the
use of the designated recipient(s) named above and may contain
confidential information protected by law. If you are not the intended
recipient, you are hereby notified that any disclosure, copying,
distribution, or the taking of any action in reliance on the contents of
this information is strictly prohibited. If you have received this
transmission in error, please notify the sender immediately by e-mail and
delete the original message including any attachments.
More information about the framers
mailing list