PDF Shared Review problems

[Lief Erickson]

Hi Richard--

I'm not going to be much help, but are sure the comments are gone? All reviewers when they open a shared review PDF have a .xml file created for them in the PDF's comments directory on the shared review server. You could look in that file to see if the comments are truly gone or if it's another problem. If the comments are not in that file, then they're gone. If they are, then it's a different issue (not that I know what it would be). 

If your PDF is called "Chapter1_review.pdf" you'll have a corresponding folder that's something like: Chapter1_review.pdf_f377ba938213ad932kdaf9321929dekli74. It's in this folder where the reviewers comments stored in an XML file specific to each reviewer.

-Lief

-----Original Message-----
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of rinch at Inficon.com
Sent: Thursday, August 04, 2011 8:48 AM
To: framers at lists.frameusers.com
Cc: Arnold.Jewett at inficon.com; Naomi.KisselJohns at Inficon.com
Subject: PDF Shared Review problems

I'm using TCS2 on a Dell Precision T3500 Workstation running Windows 7 
Professional SP1 32-bit  with 4 GB Memory, Xeon 2.53 GHz processor, 
graphics card is a NVIDIA Quadro 4000 (2 GB) running two 20" widescreen 
monitors.

I author in FM 9.0p255 then create a PDF in Acrobat 9 Pro Extended 9.4.5 
and send the PDF out for shared review on internal network public server. 
The PDF shared review process has been working great for, hmm, a year or 
more (I got TCS2 soon after it was released). 

Recently, I've been having problems with new comments not posting even 
after author's selected Publish Comments. 

This morning I'm missing comments that I know were successfully posted in 
the share reviewed PDF yesterday.

Asking reviewers to update their version of Acrobat 8 and higher (Open 
Acrobat and perform Help >> Check for updates...  then installing any 
updates) fixes the new comments not posting problem. However, after 
updating, reviewers get upset when I also ask them to redo their comments. 


Not seeing comments that I know were there previously scares me.

This is all a bit odd, since PDF shared review has behaved perfectly until 
recently. Even when I went from XP to Win7 on a new computer a few months 
back, PDF shared review continued to work great. 

Since having the reviewers Help >> Check for updates... in their copy of 
Acrobat 8+  seems to fix posting new comments, I suspect some recent Adobe 
or Windows upgrade changed the playing field, so to speak. 

Anyone else seeing problems like mine? What do you think the problem is?

Richard

______________________________

Richard Inch
Technical Documentation Manager
Intelligent Sensor Solutions
INFICON
Two Technology Place
East Syracuse, NY 13057-9714
phone: +315.434.2507
fax: +315.437.3803
e-mail: richard.inch at inficon.com
http://www.inficon.com
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