Shortcuts not working

[Roger Shuttleworth]

Hello All

Over the past months I have posted a few messages to the list, asking whether folks have noticed some user interface issues that I have experienced - such as shortcuts ceasing to work, pods that can't be moved, and so on. The response has been...ahem...minimal. So either (i) I'm hallucinating, or (ii) nobody wants to talk to me, or (iii) something about my system/workflow is unusual. So I have just tried a few things.

First, the deets:

TCS 2 on Windows Vista Business SP2, 4GB RAM
FrameMaker 9.0p255, using structured authoring; default workspace with Structure View and Element Catalog open but in separate tab groups.
DITA-FMx plugin installed (though I know that's not the cause, as the problems started before I installed it)
Photoshop CS4 (11.0.2)
RoboHelp 8.0.208 (hmm...I wonder if that's a build number, and what that indicates?)

Immovable Pods


* Open FM and an XML document. Document, Structure View, and Element Catalog are visible.
* Structure View can be dragged around.
* Element Catalog won't move.
* Try dragging the Structure View again; this time it won't move. I now have two immovable objects.
* Click Element menu, Element Catalog (although the catalog is already visible). Now it will move.
* Click Structure Tools, Structure View (although it is already visible). Now the Structure View can be moved.
* Try moving the Element Catalog again. It won't move. Click the menu option again, and it becomes movable. Go figure.
I've noticed the same with other pods such as the Para Designer and several others, though I've not tried the menu connection.
Anyway, enough of that. Let's move on.

Keyboard Shortcuts
When I first open FM, keyboard shortcuts such as Esc mp, Esc fif, Esc sa, and so on work fine. Then at some stage they stop working. I've noticed a pattern related to whether I have Photoshop open or not. So I did some tests with a limited set of keyboard shortcuts. Here are my results:

1. With FM open alone (no Photoshop), the following shortcuts work:
Esc mp (shrinkwrap a graphic)                       
Esc fif (import file into an anchored frame)
Esc fie (import element definitions)
Esc sa (open the Anchored Frame pod)
Ctrl-1 (insert an element) 

2. Open Photoshop after FrameMaker:
Only Ctrl-1 (insert an element) works. The others don't work.
And in case you're wondering, if you close PS again the shortcuts don't come back to life.

3. Open Photoshop before FrameMaker, then open FM and the same XML file:
Only Ctrl-1 (insert an element) works. The others don't work.
As an added bonus, pressing Esc fie (import element definitions) inserts the text "fie" in the document, though the other Esc shortcuts don't insert the equivalent text (I was strangely disappointed...).

4. Open RoboHelp after FM:
All shortcuts work as expected.

I haven't the commitment to try the same tests with Acrobat, Captivate, and the other things in TCS2.

Now...can anyone else confirm similar results, or am I really hallucinating?

Conclusion
Another nail in Adobe's coffin, as far as I'm concerned. oXygen, here I come.

Regards,
Roger
 
Roger Shuttleworth
Technical Documentation
AV-BASE Systems Inc.
1000 Air Ontario Drive, Suite 200
London, Ontario
N5V 3S4
Tel. 519 691-0919 ext. 330
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