Shortcuts not working

[Shmuel Wolfson]

I often have a problem that my Windows shortcuts stop working in Frame, 
CTRL+C, CTRL+V, CTRL+P, etc. (The ESC shortcuts keep working when this 
happens.) Also, when these shortcuts stop working, when I press SHIFT + 
an arrow key to select a letter, it selects two letters instead of one.

If I close Frame and reopen it, it usually helps.

Regards,
Shmuel Wolfson
052-763-7133


On 8/11/2011 9:08 PM, Roger Shuttleworth wrote:
> Hello All
>
> Over the past months I have posted a few messages to the list, asking 
> whether folks have noticed some user interface issues that I have 
> experienced - such as shortcuts ceasing to work, pods that can't be 
> moved, and so on. The response has been...ahem...minimal. So either 
> (i) I'm hallucinating, or (ii) nobody wants to talk to me, or (iii) 
> something about my system/workflow is unusual. So I have just tried a 
> few things.
>
> First, the deets:
>
> TCS 2 on Windows Vista Business SP2, 4GB RAM
> FrameMaker 9.0p255, using structured authoring; default workspace with 
> Structure View and Element Catalog open but in separate tab groups.
> DITA-FMx plugin installed (though I know that's not the cause, as the 
> problems started before I installed it)
> Photoshop CS4 (11.0.2)
> RoboHelp 8.0.208 (hmm...I wonder if that's a build number, and what 
> that indicates?)
>
> Immovable Pods
>
>    1. Open FM and an XML document. Document, Structure View, and
>       Element Catalog are visible.
>    2. Structure View can be dragged around.
>    3. Element Catalog won't move.
>    4. Try dragging the Structure View again; this time it won't move.
>       I now have two immovable objects.
>    5. Click Element menu, Element Catalog (although the catalog is
>       already visible). Now it will move.
>    6. Click Structure Tools, Structure View (although it is already
>       visible). Now the Structure View can be moved.
>    7. Try moving the Element Catalog again. It won't move. Click the
>       menu option again, and it becomes movable. Go figure.
>
> I've noticed the same with other pods such as the Para Designer and 
> several others, though I've not tried the menu connection.
> Anyway, enough of that. Let's move on.
>
> Keyboard Shortcuts
> When I first open FM, keyboard shortcuts such as Esc mp, Esc fif, Esc 
> sa, and so on work fine. Then at some stage they stop working. I've 
> noticed a pattern related to whether I have Photoshop open or not. So 
> I did some tests with a limited set of keyboard shortcuts. Here are my 
> results:
>
> 1. With FM open alone (no Photoshop), the following shortcuts work:
> Esc mp (shrinkwrap a graphic)
> Esc fif (import file into an anchored frame)
> Esc fie (import element definitions)
> Esc sa (open the Anchored Frame pod)
> Ctrl-1 (insert an element)
>
> 2. Open Photoshop after FrameMaker:
> Only Ctrl-1 (insert an element) works. The others don't work.
> And in case you're wondering, if you close PS again the shortcuts 
> don't come back to life.
>
> 3. Open Photoshop before FrameMaker, then open FM and the same XML file:
> Only Ctrl-1 (insert an element) works. The others don't work.
> As an added bonus, pressing Esc fie (import element definitions) 
> inserts the text "fie" in the document, though the other Esc shortcuts 
> don't insert the equivalent text (I was strangely disappointed...).
>
> 4. Open RoboHelp after FM:
> All shortcuts work as expected.
>
> I haven't the commitment to try the same tests with Acrobat, 
> Captivate, and the other things in TCS2.
>
> Now...can anyone else confirm similar results, or am I really 
> hallucinating?
>
> Conclusion
> Another nail in Adobe's coffin, as far as I'm concerned. oXygen, here 
> I come.
>
> Regards,
> Roger
>
> Roger Shuttleworth
> Technical Documentation
> AV-BASE Systems Inc.
> 1000 Air Ontario Drive, Suite 200
> London, Ontario
> N5V 3S4
> Tel. 519 691-0919 ext. 330
>
>
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