FM9 and Windows 7 64 bit - Help!

[Writer]

I think I had a similar problem installing an imaged installation file 
from a USB key. It worked fine when I copied the image to my hard drive 
and installed from there.

Other than that, you might try suggestions from this article: 
http://kb2.adobe.com/cps/406/kb406891.html

Nadine

On 20/01/2011 8:59 PM, Alison Craig wrote:
> FM 9 Version: 9.0p255
> Unstructured
> OS: Trying to install on Windows 7, 64 bit (brand new machine)
> FM Experience: 19 months
>
>
> Before I try Adobe support tomorrow, I thought I'd present my problem to the List.
>
> I am trying to install FM 9 on my brand new Windows 7, 64 bit machine (if system specs would help I can provide those.)
>
> The install seems to work fine and when I open it for the first time, it asks for structured or unstructured (unstructured) and presents the Registration screen (which I'm ignoring for the time being). When it tries to access the actual FM9 program I get a "serious error" along with the file name and location to report the error. I've uninstalled and reinstalled but it didn't help.
>
> FYI: It's installed into "Program Files (x86)" and not "Program Files".
>
> Before we completed the specs for my new system I checked that you could run FM9 on Windows 7 and the answer was yes - but of course those specs have now disappeared as FM10 is now available.
>
> I really hate new hardware (and Windows 7).
>
> Any suggestions?
>
> Alison
>
>
> Alison Craig, Technical Writer
> Ultrasonix Medical Corporation
> 130 - 4311 Viking Way
> Richmond, BC  V6V 2K9
> Tel: (604) 279-8550, ext 127
> E-mail: alison.craig at ultrasonix.com<mailto:alison.craig at ultrasonix.com>
>
>
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