FM9 and Windows 7 64 bit - Help!

[Dov Isaacs]

Alison,

The combination of Windows 7 64-bit and FrameMaker 9 not only is supported by Adobe, but it does normally work. And it works on four systems I use with Windows 7 64-bit.

The fact that it is installed in the "Program Files (x86)" directory is not a problem. By convention, that is where it should be installed.

FWIW, uninstalling and reinstalling software rarely solves anything.

Make sure that when you call Adobe Technical Support, you have all the information about the error message available for the Adobe Tech Support technician.

Sorry that you hate new hardware. On the other hand it often takes me several days to bring up a new system including full OS configuration, system "decrapification" (getting rid of all the shovelware - mostly eval software - that the computer manufacturer loads on the system), loading applications, and setting all preference - OS and applications - the way I want them.

My experience is that if you know how to make the appropriate tweaks, Windows 7 and especially 64-bit Windows 7 is much more reliable and better performing, especially on multicore and/or multiple CPUs than Windows XP. One of the secrets is to totally disable UAC (User Account Control).

	- Dov



> -----Original Message-----
> From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of
> Alison Craig
> Sent: Thursday, January 20, 2011 6:00 PM
> To: framers at lists.frameusers.com
> Subject: FM9 and Windows 7 64 bit - Help!
> 
> FM 9 Version: 9.0p255
> Unstructured
> OS: Trying to install on Windows 7, 64 bit (brand new machine)
> FM Experience: 19 months
> 
> 
> Before I try Adobe support tomorrow, I thought I'd present my problem to the List.
> 
> I am trying to install FM 9 on my brand new Windows 7, 64 bit machine (if system specs would help I
> can provide those.)
> 
> The install seems to work fine and when I open it for the first time, it asks for structured or
> unstructured (unstructured) and presents the Registration screen (which I'm ignoring for the time
> being). When it tries to access the actual FM9 program I get a "serious error" along with the file
> name and location to report the error. I've uninstalled and reinstalled but it didn't help.
> 
> FYI: It's installed into "Program Files (x86)" and not "Program Files".
> 
> Before we completed the specs for my new system I checked that you could run FM9 on Windows 7 and the
> answer was yes - but of course those specs have now disappeared as FM10 is now available.
> 
> I really hate new hardware (and Windows 7).
> 
> Any suggestions?
> 
> Alison
> 
> 
> Alison Craig, Technical Writer
> Ultrasonix Medical Corporation
> 130 - 4311 Viking Way
> Richmond, BC  V6V 2K9
> Tel: (604) 279-8550, ext 127
> E-mail: alison.craig at ultrasonix.com<mailto:alison.craig at ultrasonix.com>
> 
> 
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