trouble installing TCS3 with CS5 DP

[Pinkham, Jim]

I've had good outcomes with Revo Uninstaller, with the full-scale deep
clean. There's a pro version, but the freeware is meaty, too, and has
sufficed for me:
http://www.revouninstaller.com/revo_uninstaller_free_download.html. I've
used it successfully with both XP and Win 7.

-----Original Message-----
From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Matt Sullivan
Sent: Friday, March 04, 2011 2:01 PM
To: 'John Sgammato'; framers at lists.frameusers.com
Subject: RE: trouble installing TCS3 with CS5 DP

Which OS?

Under XP if the Uninstaller and Win Add/Remove Programs control panel
didn't work I used the Window Install Cleanup Utility (or something with
a name suspiciously close to that..) to remove old installs and/or
versions (including patches). That always did the trick.

However under Win7, that app is no longer supported.

-Matt
Matt Sullivan
Director of Training | roundpeg, Inc. 
P: 714.960.6840 | F: 360.230.7269 | matt at roundpeg.com 4590 MacArthur
Blvd., Suite 620 | Newport Beach, CA 92660 


www.roundpeg.com 



-----Original Message-----
From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of John Sgammato
Sent: Friday, March 04, 2011 6:03 AM
To: framers at lists.frameusers.com
Subject: trouble installing TCS3 with CS5 DP

I have had Adobse CS5 Design Premium for some time, and am now adding
TCS3.
FrameMaker 10 is an upgrade from FM9, RoboHelp and Captivate are all-new
to this system, and I don't know what the relationship is with TCS3's
Acrobat X and CS5's Acrobat 9, or with TCS3's Photoshop and CS5's
Photoshop.
It's not working. FM10 and RH9 always fail to install, but everything
else seems to install OK. 
I get some failure messages relating to AdobeHelp and other things that
seem to be under the covers, and a number that refer to things that
pre-exist without upgrade paths to the new versions, but no obvious
conflicts with the main products - nonetheless it is those that fail to
install.
Adobe Support has escalated this, but is still flailing about wildly
three days later. 
Has anyone else had similar experiences with CS5 and TCS3? 
 
John Sgammato
Principal Technical Writer
Imprivata, Inc
Lexington, MA 02421
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