trouble installing TCS3 with CS5 DP

[Matt Sullivan]

Which OS?

Under XP if the Uninstaller and Win Add/Remove Programs control panel didn't
work I used the Window Install Cleanup Utility (or something with a name
suspiciously close to that..) to remove old installs and/or versions
(including patches). That always did the trick.

However under Win7, that app is no longer supported.

-Matt
Matt Sullivan 
Director of Training | roundpeg, Inc. 
P: 714.960.6840 | F: 360.230.7269 | matt at roundpeg.com 
4590 MacArthur Blvd., Suite 620 | Newport Beach, CA 92660 


www.roundpeg.com 



-----Original Message-----
From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of John Sgammato
Sent: Friday, March 04, 2011 6:03 AM
To: framers at lists.frameusers.com
Subject: trouble installing TCS3 with CS5 DP

I have had Adobse CS5 Design Premium for some time, and am now adding TCS3.
FrameMaker 10 is an upgrade from FM9, RoboHelp and Captivate are all-new to
this system, and I don't know what the relationship is with TCS3's Acrobat X
and CS5's Acrobat 9, or with TCS3's Photoshop and CS5's Photoshop.
It's not working. FM10 and RH9 always fail to install, but everything else
seems to install OK. 
I get some failure messages relating to AdobeHelp and other things that seem
to be under the covers, and a number that refer to things that pre-exist
without upgrade paths to the new versions, but no obvious conflicts with the
main products - nonetheless it is those that fail to install.
Adobe Support has escalated this, but is still flailing about wildly three
days later. 
Has anyone else had similar experiences with CS5 and TCS3? 
 
John Sgammato
Principal Technical Writer
Imprivata, Inc
Lexington, MA 02421
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