Fw: FM10 does not output Adobe PDF

[bruce.macarthur at vsea.com]

Hello,
I spent 1.5 hours on the phone with Adobe support Friday afternoon. We 
were unable to figure why I can't print to Acrobat PDF distiller. The 
distiller is the one that came with FM10. My system shows that the file 
was sent to the printer, however, there is no file created anywhere. When 
I try to save as PDF, all the Arial Black fonts change to Times New Roman. 
The resulting PDF file appears to have squares instead of characters. I 
have tried to replace the true type fonts to no avail. If I change to 
another font, the problem goes away. The document can save as PDF on FM8. 
FM9 and FM10 appear to have the same save as problem. FM 9 is able to 
print to PDF. If anyone can give me some assistance, I would appreciate 
it.
Thank You,
Bruce
Documentation Specialist
Varian Semiconductor Equipment Associates
4 Stanley Tucker Drive
Newburyport, MA 01950
Work: 978-463-5011
Cell: 978-265-0167
Fax: 978-462-6126
----- Forwarded by Bruce MacArthur/IIS/SEB/Varian on 05/09/2011 11:22 AM 
-----

From:   Bruce MacArthur/IIS/SEB/Varian
To:     framers at lists.frameusers.com
Date:   05/06/2011 11:14 AM
Subject:        FM10 does not output Adobe PDF


Hello,
I just loaded FM10 on Windows 7 64. I tried to print to Adobe PDF. I have 
the request for filename selected, however, it prints, there are no error 
messages, and I can't find the file. If I save the file as PDF, it saves 
OK, however, I can't get the bookmarks that way. Can someone tell me if 
there is a setting that I don't have correct. This worked fine on FM9.
Thank You,
Bruce
Documentation Specialist
Varian Semiconductor Equipment Associates
4 Stanley Tucker Drive
Newburyport, MA 01950
Work: 978-463-5011
Cell: 978-265-0167
Fax: 978-462-6126


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