FrameMaker 9

Fred Ridder docudoc at hotmail.com
Thu May 19 21:50:09 PDT 2011


I didn't mean to chase you back to lurkdom, Jim. Really! I was just trying to keep things reasonably on-point. 
 
-Fred
 


Subject: RE: FrameMaker 9
Date: Thu, 19 May 2011 21:19:37 -0500
From: Jim.Pinkham at voith.com
To: docudoc at hotmail.com; kmann at i-t-tech.com; framers at lists.frameusers.com





Astute, as usual, Fred. I'll return to lurkdom, for the time being, duly corrected. I sympathize with Karen: It's unfortunate that anyone with a setup as robust as hers appears to be has to struggle with the functionality problems she outlines.



From: Fred Ridder [mailto:docudoc at hotmail.com] 
Sent: Thursday, May 19, 2011 8:13 PM
To: Pinkham, Jim; kmann at i-t-tech.com; framers at lists.frameusers.com
Subject: RE: FrameMaker 9


I'm afraid it may not be worth very much as a data point, because there is a world of difference between Windows XP and any 64-bit version of Windows Vista or (more likely in Karen's case because she does refer to a "new Dell") Windows 7. When the issue is the stability (or lack thereof) of an application, the specific version of the OS is likely to be at least as much a factor as any of the hardware details with the possible exception of the amount of RAM. And the migration from 32-bit to 64-bit addressing was a major change that seems to have caused compatibilty and/or stability issues with a lot of apps.
 


Subject: RE: FrameMaker 9
Date: Thu, 19 May 2011 19:53:02 -0500
From: Jim.Pinkham at voith.com
To: kmann at i-t-tech.com; framers at lists.frameusers.com




FWIW, I've been using FM 9 with these specs at work since December, and I've never run into the bug you're experiencing:
 
Dell Precision T3400
Win XP SP 3
80GB HD
2.67 gigahertz Intel Core2 Duo
64 kilobyte primary memory cache
4096 kilobyte secondary memory cache (3.3 GB usable installed memory)
64-bit ready
Multi-core (2 total)
Not hyper-threaded
 
I'm habitually running Office 2003, Acrobat X, and Illustrator CS 5 and half a dozen other things. My FM 9 books incorporate AutoCad and Inventor graphics, often run twice as large as yours. I sometimes don't reboot for a week at a time.
 
I'm skeptical of Dell's allegation in your case.
 
HTH,
Jim



From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Karen Mann
Sent: Thursday, May 19, 2011 5:00 PM
To: framers at lists.frameusers.com
Subject: FrameMaker 9




Has anyone else had this issue?
 
I have a new Dell,  64 bit, 12G RAM, 500 hd – 1g video on card, graphics card Navidia Quatro 2000 card, 
 
Office 2010, Acrobat 9 – InDesign CS4
 
I usually run with 1 small doc open in Word and one explorer window open. 
 
FrameMaker 9 (all updates) files are line art and text, 30 to 60 pages.
After a couple of hours of work the panels stop working. I can click on any icon and nothing works. So have to close out files and log back in FrameMaker. It will work for a while longer and then I have to reboot and start the cycle over.
 
Dell has tried everything and nothing works.  They say it’s a FrameMaker bug…
 
Would appreciate any assistance, and thank you in advance. 
Karen M
 
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