FrameMaker 9

Fri May 20 05:19:00 PDT 2011

Starting at the KISS level, have you verified that your FM 9 is fully
patched, with all four patches installed?
The Help > About screen should show p252.

Art Campbell
               art.campbell at gmail.com
  "... In my opinion, there's nothing in this world beats a '52
Vincent and a redheaded girl." -- Richard Thompson
                                                      No disclaimers apply.
                                                               DoD 358

On Thu, May 19, 2011 at 10:23 PM, Dov Isaacs <isaacs at adobe.com> wrote:
> For better or worse, problems with 32-bit applications under 64-bit versions
> of Windows generally have absolutely nothing to do with the “migration from
> 32-bit to 64-bit addressing” in and of itself. 64-bit versions of Windows
> run 32-bit applications in 32-bit mode in the same way they ran under 32-bit
> versions of Windows with the same processor. In 32-bit mode, applications
> only “see” what looks like a 32-bit system including only 32-bit address
> spaces.
>
>
>
> Where we typically see issues are in the following areas:
>
>
>
> (1)          Installers. Older installers that followed the “rules” for the
> Microsoft Installer are not aware of some differences in the underlying
> “plumbing” of the 64-bit Windows versions and where certain files
> should/could be located and differences in other protocols in terms of
> registry entries, etc.
>
>
>
> (2)          Drivers. Under 64-bit versions of Windows, drivers are all
> 64-bit. There are sometimes problems in the translation layer of the OS in
> communicating 32-bit program driver requests to 64-bit drivers. In other
> cases, the 64-bit drivers are not quite up to the maturity of their older
> 32-bit counterparts (read that as buggy and not quite ready for prime time).
> This is especially true for video drivers. Sometimes the problems are
> associated with various graphics acceleration modes provided by the
> combination of the graphics card/chip and the driver. Check to see if there
> is a newer version of the video driver for your 64-bit version of Windows –
> if not from the computer vendor, then from the video card/chip supplier. If
> an updated driver doesn’t exist or doesn’t solve the problem, if the video
> card’s driver allows for disabling or reducing such acceleration, try doing
> that to remedy the OP’s symptoms.
>
>
>
> (3)          Aero. Beginning with Vista and continuing with Windows 7,
> Microsoft provided a desktop windowing scheme known as Aero that provides
> nice eye candy in terms of translucent window frames and other video effects
> on the desktop. In combination with applications that make extensive direct
> calls to the video driver, Aero only exacerbates the problems per (2) above.
> Try disabling Aero in combination with (2) above.
>
>
>
> Note that the windowing, menus, and user interfaces provided by most current
> versions of Adobe applications including FrameMaker use Flash technology in
> conjunction with any acceleration provided by the video card and its driver
> and thus, issues of (2) and (3) above could result in the symptoms the OP
> describes.
>
>
>
>                 - Dov
>
>
>
>
>
>
>
> From: framers-bounces at lists.frameusers.com
> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Fred Ridder
> Sent: Thursday, May 19, 2011 6:13 PM
> To: jim.pinkham at voith.com; kmann at i-t-tech.com; framers at lists.frameusers.com
> Subject: RE: FrameMaker 9
>
>
>
> I'm afraid it may not be worth very much as a data point, because there is a
> world of difference between Windows XP and any 64-bit version of Windows
> Vista or (more likely in Karen's case because she does refer to a "new
> Dell") Windows 7. When the issue is the stability (or lack thereof) of an
> application, the specific version of the OS is likely to be at least as much
> a factor as any of the hardware details with the possible exception of the
> amount of RAM. And the migration from 32-bit to 64-bit addressing was a
> major change that seems to have caused compatibilty and/or stability issues
> with a lot of apps.
>
>
> ________________________________
>
> Subject: RE: FrameMaker 9
> Date: Thu, 19 May 2011 19:53:02 -0500
> From: Jim.Pinkham at voith.com
> To: kmann at i-t-tech.com; framers at lists.frameusers.com
>
> FWIW, I've been using FM 9 with these specs at work since December, and I've
> never run into the bug you're experiencing:
>
>
>
> Dell Precision T3400
>
> Win XP SP 3
>
> 80GB HD
>
> 2.67 gigahertz Intel Core2 Duo
> 64 kilobyte primary memory cache
> 4096 kilobyte secondary memory cache (3.3 GB usable installed memory)
> 64-bit ready
> Multi-core (2 total)
> Not hyper-threaded
>
>
>
> I'm habitually running Office 2003, Acrobat X, and Illustrator CS 5 and half
> a dozen other things. My FM 9 books incorporate AutoCad and Inventor
> graphics, often run twice as large as yours. I sometimes don't reboot for a
> week at a time.
>
>
>
> I'm skeptical of Dell's allegation in your case.
>
>
>
> HTH,
>
> Jim
>
>
>
> ________________________________
>
> From: framers-bounces at lists.frameusers.com
> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Karen Mann
> Sent: Thursday, May 19, 2011 5:00 PM
> To: framers at lists.frameusers.com
> Subject: FrameMaker 9
>
> Has anyone else had this issue?
>
>
>
> I have a new Dell,  64 bit, 12G RAM, 500 hd – 1g video on card, graphics
> card Navidia Quatro 2000 card,
>
>
>
> Office 2010, Acrobat 9 – InDesign CS4
>
>
>
> I usually run with 1 small doc open in Word and one explorer window open.
>
>
>
> FrameMaker 9 (all updates) files are line art and text, 30 to 60 pages.
>
> After a couple of hours of work the panels stop working. I can click on any
> icon and nothing works. So have to close out files and log back in
> FrameMaker. It will work for a while longer and then I have to reboot and
> start the cycle over.
>
>
>
> Dell has tried everything and nothing works.  They say it’s a FrameMaker
> bug…
>
>
>
> Would appreciate any assistance, and thank you in advance.
>
> Karen M
>
>
>
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