Can't Print to PDF from FM10 and Acrobat X

Fri Apr 20 11:26:56 PDT 2012

Do you have the PostScript Type 1 versions of Helvetica and/or Times installed on your system? I had problems creating PDFs from any app after I was recently updated to Windows 7, and the problem was ultimately solved by remoiving the Helvetica font. The guy at the third-party helpdesk our company uses for first-level Windows and MS Office assistance said he saw some tech notes about problems with the Times font, while the guy I got referred to at our in-house helpdesk said he found knowledge base articles about problems with Helvetica. We removed Helvetica, and everything started working as it should. Neither help desk technician provided any links or references to the articles they claim to have found, so I don't know any details beyond what I've related here.

-Fred Ridder

Subject: RE: Can't Print to PDF from FM10 and Acrobat X
Date: Fri, 20 Apr 2012 11:00:02 -0700
From: Clint.Owen at craneaerospace.com
To: framers at lists.frameusers.com

Actually, it seems to affect printing to PDF from all applications. This morning I could not get a PDF from even a short document in Word, even though it worked yesterday for the PC Tech. 

Thanks,

Clint

Clint Owen | Sr. Technical Writer | Crane Aerospace & Electronics | +1 425 743 8674 | Fax: +1 425 743 8113

From: Art Campbell [mailto:art.campbell at gmail.com] 
Sent: Friday, April 20, 2012 10:41 AM
To: Owen, Clint
Cc: framers at lists.frameusers.com
Subject: Re: Can't Print to PDF from FM10 and Acrobat X

Can you print longer files to the PDF printer instance from other applications? Word, for instance?

Art Campbell                                                                          art.campbell at gmail.com
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On Fri, Apr 20, 2012 at 10:40 AM, Owen, Clint <Clint.Owen at craneaerospace.com> wrote:
We are finally moving to Windows 7 (just as Windows 8 is around the corner!).  I just got a Dell 64 bit Core 2 Duo 2.33 GHz machine with 4 GB Ram. It has Windows 7 Enterprise loaded. I have FrameMaker 10.0.0.388 and Acrobat X 10.1.3.

Everything works great until I try to create a PDF from FM. The whole system just hangs, or seems to be printing so slowly, several minutes per page, that it might as well be hung. I have Adobe set as the default printer, and I have tried printing directly and Save As with the same result. Simple, one page documents will sometimes print or save to PDF, but anything longer hangs or takes forever. Even printing to PS gives the same results; one page works, but anything longer hangs.  I wasted most of yesterday with a very senior and knowledgeable PC Tech and got nowhere.

If we can't fix it I will have to go back to XP to get any work done.

Any ideas?

Thanks in advance,

Clint

Clint Owen | Sr. Technical Writer | Crane Aerospace & Electronics | +1 425 743 8674 | Fax: +1 425 743 8113
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