FrameMake 9 unresponsive

[Roman Banks]

Hi Karen,
 
I agree with Rick that FM9 is buggy, but I don't think the problem you describe is caused by FM. This may sound strange, but your graphics card drivers can be the cause of the problem. I suggest you open the Event Viewer and check if there aren't any related system error messages. 
 
Kind regards,
Roman 

From: Karen Mann <kmann at i-t-tech.com>
To: "framers at lists.frameusers.com" <framers at lists.frameusers.com> 
Sent: Wednesday, February 1, 2012 4:36 PM
Subject: FrameMake 9 unresponsive


Hi everyone,
 
Still having issues with FrameMaker 9 (all patches) becoming unresponsive; Panel actions don’t work or panels don’t show up at all, with only FrameMaker ( 2 or 3 section of a book open) open. I noticed when that happens, if I have the Paragraph Panel open, that a small white strip shows up in the left side, top of the Panel. FM Won’t stay open longer than about 5 or 10 min if I am creating or changing tabs, even if I am not using the ruler to change the tabs. I close and reopen FM and sometimes it works and sometimes I have to once again reboot. Also have the IE Explorer stopping and starting   — are the two related in any way? 
 
I am using Windows 7 Pro (all patches), Microsoft Office 2010 on a Dell T5500 64 bit quad with 12 G of RAM and I have 800 G available on drive. NVIDIA Quadro 2000 card with 1 G Graphics Memory, display adapter drive is up to date 8.17.12.5929 and a Samsung LED 23 in Monitor SyncMaster.
 
Is FM 9 this buggy or is there a setting that is causing this issue, ANYONE have insight?
 
Thank you in advance for your time.
 
Karen Mann
kmann at i-t-tech.com
262-251-9702 Ext. 111
 
IT Technologies
N96W15504 County Line Rd.
Germantown, WI 53022
 
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