FrameMake 9 unresponsive (Karen Mann)

Wed Feb 1 13:07:05 PST 2012

Karen, I was having similar problems with my FM9, also Windows 7 Pro, less than 12 month old Dell 64bit machine, 8G RAM, and good graphics card for dual monitors. I was also running Patternstream as a plugin to FM9. The problem was that FM9 kept freezing and hanging, and other times would be completely fine.

The cause turned out to be down to two things, and I'm still not sure which was the main cause:  Firstly, as I work remotely, sometimes I have an active VPN connection to the office, this was apparently sending out a different IP address to that given out when the VPN connection wasn't running. The two different IP addresses were causing conflicts, with all the licencing pings that happen these days.  Secondly, the hard drive was dying, unbeknownst to me, and of course, it became terminal two days before my printing deadline.

Reconfigured VPN that doesn't have internet access and new HP machine have solved all my FM freezes. Plus upgrading to FM10 (this happened later, FM9 was stable on the new setup). 

I'm not sure if any of this will apply to your situation, but thought it was worth putting out there about the IP address conflicts, it wasn't something I'd considered when looking for causes of freezing on these lists and elsewhere, and it doesn't seem to be mentioned anywhere else either. It was only afterwards that I worked out that FM had been fine when the VPN was off, and played up when it was running - when the different IP was being broadcast. 

Regards
Cathy Giddens, FNZIQS, Reg QS  |  Managing Editor

Rawlinsons Media Limited
Publisher of Rawlinsons New Zealand Construction Handbook
Level 4, 135 Broadway, Newmarket, PO Box 9804, Newmarket, Auckland 1149
NEW ZEALAND

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Message: 3
Date: Wed, 1 Feb 2012 08:36:24 -0600
From: Karen Mann <kmann at i-t-tech.com>
To: "framers at lists.frameusers.com" <framers at lists.frameusers.com>
Subject: FrameMake 9 unresponsive
Message-ID:
	<D207C15E3D915949991400AF174EB14227B54F242B at SBS2008-DC1.itt.local>
Content-Type: text/plain; charset="us-ascii"

Hi everyone,

Still having issues with FrameMaker 9 (all patches) becoming unresponsive; Panel actions don't work or panels don't show up at all, with only FrameMaker ( 2 or 3 section of a book open) open. I noticed when that happens, if I have the Paragraph Panel open, that a small white strip shows up in the left side, top of the Panel. FM Won't stay open longer than about 5 or 10 min if I am creating or changing tabs, even if I am not using the ruler to change the tabs. I close and reopen FM and sometimes it works and sometimes I have to once again reboot. Also have the IE Explorer stopping and starting   - are the two related in any way?

I am using Windows 7 Pro (all patches), Microsoft Office 2010 on a Dell T5500 64 bit quad with 12 G of RAM and I have 800 G available on drive. NVIDIA Quadro 2000 card with 1 G Graphics Memory, display adapter drive is up to date 8.17.12.5929 and a Samsung LED 23 in Monitor SyncMaster.

Is FM 9 this buggy or is there a setting that is causing this issue, ANYONE have insight?

Thank you in advance for your time.

Karen Mann
kmann at i-t-tech.com<mailto:kmann at i-t-tech.com>
262-251-9702 Ext. 111

IT Technologies
N96W15504 County Line Rd.
Germantown, WI 53022

Message: 4
Date: Wed, 1 Feb 2012 09:52:34 -0500
From: Jeff Coatsworth <jeff.coatsworth at jonassoftware.com>
To: "framers at lists.frameusers.com" <framers at lists.frameusers.com>
Subject: RE: FrameMake 9 unresponsive
Message-ID:
	<3085B8AFC621E64480D854989A6A9343043F5C6DE1 at exch01.gjonas.com>
Content-Type: text/plain; charset="us-ascii"

The fact that IE appears to stop/start indicates that something is going on in the background - try using your system monitoring tools to see what processes are running when things start to act weird.

Message: 5
Date: Wed, 1 Feb 2012 09:53:46 -0500
From: "Rick Quatro" <rick at rickquatro.com>
To: "'Karen Mann'" <kmann at i-t-tech.com>,
	<framers at lists.frameusers.com>
Subject: RE: FrameMake 9 unresponsive
Message-ID: <006201cce0f1$4e885740$eb9905c0$@com>
Content-Type: text/plain; charset="us-ascii"

Hi Karen,

I don't have an answer for your particular problem, but I can answer one
question: Yes, FrameMaker 9 is buggy. Remember Windows ME? FrameMaker 9 is the Windows ME of FrameMaker. FrameMaker 10 is much more stable. FrameMaker
8 is even better J.

Rick

Rick Quatro

Carmen Publishing Inc.

*** 585-283-5045 *** NEW NUMBER

rick at frameexpert.com

http://www.frameexpert.com

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