Windows 7 and FM 9p255 marital problems and issues with selecting and saving files

[Rick Quatro]

Hi Rob,

The first thing to do is to make sure you have the latest FrameMaker 9
patch. Choose Help > Updates and see if you need a patch.

Rick

Rick Quatro
Carmen Publishing Inc.
585-659-8267
rick at frameexpert.com
http://www.frameexpert.com


-----Original Message-----
From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Rob Shell
Sent: Wednesday, January 11, 2012 5:56 AM
To: framers at lists.frameusers.com
Subject: Windows 7 and FM 9p255 marital problems and issues with selecting
and saving files

Windows 7 with all relevant updates.
4 Gigabytes Ram 8 hard drives partitioned over 2 terrabytes

I have been using FM since version 6 and earn my keep with this super
program.
However, I must agree with Norton which says FM is "slightly unstable, few
users."
I have done all the normal checks, viz .
Chkdsk c:/f on all drives
sfc /scannow using elevated prompt
full memory check
saving files as .mif
running FM without any other applications open or other files.
Still, the program crashes perhaps three times a day
It even crashes without any mouse or keyboard input.
>From the event viewer.....
Error	1/9/2012 3:01:58 PM	Application Error	1000	(100)

Log Name:      Application
Source:        Application Error
Date:          1/9/2012 3:01:58 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Rob-PC
Description:
Faulting application name: FrameMaker.exe, version: 9.0.0.0, time stamp:
0x4beba27f
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp:
0x4ce7b96e
Exception code: 0xc0000374
Fault offset: 0x000c37b7
Faulting process id: 0x11b8
Faulting application start time: 0x01cccec57bcff457
Faulting application path: C:\Program Files\Adobe\Adobe Technical
Communication Suite 2\Adobe FrameMaker 9\FrameMaker.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 1c8cedc4-3ac2-11e1-bffd-001fc60d0248
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-01-09T13:01:58.000000000Z" />
    <EventRecordID>56684</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Rob-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>FrameMaker.exe</Data>
    <Data>9.0.0.0</Data>
    <Data>4beba27f</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.17514</Data>
    <Data>4ce7b96e</Data>
    <Data>c0000374</Data>
    <Data>000c37b7</Data>
    <Data>11b8</Data>
    <Data>01cccec57bcff457</Data>
    <Data>C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe
FrameMaker 9\FrameMaker.exe</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>1c8cedc4-3ac2-11e1-bffd-001fc60d0248</Data>
  </EventData>
</Event>



I am not sure where the instability resides, but it manifests itself most
commonly (+95%) when selecting or saving files or preparing to output a .ps
file from within a FM document.
Either FM completely disappears from the screen or I get the mulish and
unhelpful message "FM has stopped working". FM then does autosave, but not
always.

Perhaps Framers can help me with the following 

1 Windows 7 and IE 9 and FM 9 are out of sync
2 I should not access multiple files across drives
3 Something to do with ntdll.dll file

Any help with this most appreciated

Rob Shell