Cannot print book PDFs from network drive

[Zimmerman, Gary]

Just to complete the circle on this, we are using FM 9.0p255.

-- garyZ


From: Georg Eck [mailto:eck at squidds.de]
Sent: Friday, March 16, 2012 1:28 AM
To: Zimmerman, Gary; Gala Britt; framers at lists.frameusers.com
Subject: AW: Cannot print book PDFs from network drive

What FrameMaker Version.Build is it?


-          GEorg

Von: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> [mailto:framers-bounces at lists.frameusers.com]<mailto:[mailto:framers-bounces at lists.frameusers.com]> Im Auftrag von Zimmerman, Gary
Gesendet: Donnerstag, 15. März 2012 21:09
An: Gala Britt; framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Betreff: RE: Cannot print book PDFs from network drive

We ran into the same problem when one of our writers accidentally was given a 64-bit Win7 machine, whereas the rest of the department had 32-bit machines and no problems.

We "solved" the problem by replacing his machine with a 32-bit one like the rest of us.  Doesn't really solve your problem, but verifies that it is a real problem with FM9/Acrobat X Pro and 64-bit Win7.

As we fixed the problem in a simple way, we did not spend time researching whether there is a fix for it on 64-bit systems.

-- garyZ


From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> [mailto:framers-bounces at lists.frameusers.com]<mailto:[mailto:framers-bounces at lists.frameusers.com]> On Behalf Of Gala Britt
Sent: Monday, March 12, 2012 5:59 AM
To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: Cannot print book PDFs from network drive

I recently received a computer with the following specs:

64 bit
Windows 7
1.36 TB Hard Drive (1.27 TB free space)
16.0 GB RAM
3.30 GHz Processor

Currently I am running FM 9 and Acrobat X Pro and I have discovered that I can no longer create PDFs in FrameMaker.  I was able to get a PDF of a single file once, but never a book PDF.  If I move the book to my local drive, I can create book PDFs but I cannot do this from the network.  This was not an issue on my 32 bit machine (FrameMaker 9, Acrobat 8, Windows 7).

I have tried installing the FrameMaker 10 trial to see if that would solve the issue.  I've also tried reverting back to Acrobat 8 and that didn't solve the issue either.  I've tried the "Save Book As", "Save as PDF", and the "Print Book" methods.  None work.  I am not receiving any error messages, FrameMaker just goes into a Not Responding state.

I do not have a problem creating PDFs from Word or any other programs on the network.

Any ideas?

Gala Britt
Senior Technical Writer
gbritt at nubridges.com<mailto:gbritt at nubridges.com>
Liaison Technologies
3157 Royal Drive | Suite 200 | Alpharetta, GA USA 30022
Tel:  +1 770 442 4848 | Fax:  +1 770 442 4901

www.liaison.com<http://www.liaison.com/>

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