Cannot print book PDFs from network drive

[Art Campbell]

This sounds like a symptom of the network timing out as Frame sequentially
requests files to do the printing and each one has to be processed by the
computer's anti-virus programs as it's opened -- it comes up every now and
again and you can see similar stuff in the archives.

You may be able to test for this by turning off your local anti-virus for a
few minutes, but the usual work around is to open all the files in the book
before printing.

If it is, as some suspect, a hidden dialog box, you should be able to spot
is with the Windows Alt-Tab combination that cycles through the windows. If
a window is off-screen, increase your video resolution to make the screen
display smaller and see if you can hit it.

Art

Art Campbell
          art.campbell at gmail.com
  "... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
                                                      No disclaimers apply.
                                                               DoD 358

I support www.TheGrotonLine.com, hyperlocal news for Groton MA.


On Mon, Mar 12, 2012 at 8:59 AM, Gala Britt <GBritt at liaison.com> wrote:

>  I recently received a computer with the following specs:****
>
> ** **
>
> 64 bit****
>
> Windows 7****
>
> 1.36 TB Hard Drive (1.27 TB free space)****
>
> 16.0 GB RAM****
>
> 3.30 GHz Processor****
>
> ** **
>
> Currently I am running FM 9 and Acrobat X Pro and I have discovered that I
> can no longer create PDFs in FrameMaker.  I was able to get a PDF of a
> single file once, but never a book PDF.  If I move the book to my local
> drive, I can create book PDFs but I cannot do this from the network.  This
> was not an issue on my 32 bit machine (FrameMaker 9, Acrobat 8, Windows
> 7).  ****
>
> ** **
>
> I have tried installing the FrameMaker 10 trial to see if that would solve
> the issue.  I’ve also tried reverting back to Acrobat 8 and that didn’t
> solve the issue either.  I’ve tried the “Save Book As”, “Save as PDF”, and
> the “Print Book” methods.  None work.  I am not receiving any error
> messages, FrameMaker just goes into a Not Responding state.****
>
> ** **
>
> I do not have a problem creating PDFs from Word or any other programs on
> the network.****
>
> ** **
>
> Any ideas?****
>
> ** **
>
> *Gala Britt*
>
> Senior Technical Writer****
>
> gbritt at nubridges.com****
>
> Liaison Technologies ****
>
> 3157 Royal Drive | Suite 200 | Alpharetta, GA USA 30022 ****
>
> Tel:  +1 770 442 4848 | Fax:  +1 770 442 4901****
>
> ** **
>
> www.liaison.com****
>
> ** **
>
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