Problems with PDF creation since Windows update

[Alison Craig]

I may have stumbled on this problem as well, although I am now completely confused.

On Monday, I tried to install the Acrobat 10 trial and had issues as I didn't uninstall Acrobat 9 first. After I uninstalled Acrobat 10 and repaired the Acrobat 9 installation, I could no longer do anything with PDFs in FrameMaker. This includes Print Book as FM9 doesn't seem to recognize Distiller, although Distiller is really still there and opens just fine.

Before I reinstalled anything, I was planning to contact the List to see what order I should do things in (ie, which comes first Acrobat or Frame reinstall?).

Given Laura's issue, maybe my issue has nothing to do with my Acrobat problems and actually relates to the Windows updates - or not!

Does anyone have any thoughts?

FM 9 Version: 9.0p255
Unstructured
OS: Windows 7, 64 bit

Alison


Alison Craig
Technical Documentation Lead

604-279-8550 | fax 604-279-8559 | toll-free 1-866-437-9508
Ultrasonix Medical Corporation | www.ultrasonix.com<http://www.ultrasonix.com/>

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From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Laura Fergusson
Sent: Tuesday, May 29, 2012 5:34 AM
To: framers at lists.frameusers.com
Subject: Problems with PDF creation since Windows update

Has anyone else had problems with creating PDFs from Framemaker since the weekend?
There appear to have been 3 Windows updates on Sunday evening and since then I can't Save as PDF.

I'm using Frame 8 on Windows 7.

I am now resorting to trying to save as a ps and then distilling, like I used to do in the dim and distant past...

If anyone has any ideas, that would be great. I have tried using System restore but for some reason it keeps failing no matter which point I choose.

Many thanks
Laura
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