Notes on curious splashscreen of FM11

Tue Oct 16 05:52:10 PDT 2012

Hi Rob,

I am the Marketing Manager for Adobe's TechComm line of products. 

Firstly my apologies for the inconvenience faced with our dynamic welcome screens (DWS). Your feedback is useful in our efforts to develop industry-leading user experience.

A couple of notes:
1. The issues with the email address techcomm at adobe.com have been resolved and you can use it to contact us at any time.
2. The DWS works in an offline mode when the product is unable to determine an internet connection and the messages display hyperlinks (which can be stored, to be used later when online).
3. When the product detects internet connectivity, the DWS displays buttons that can be clicked on and direct you to the relevant page on a browser window.

I hope this email enables you to make better use of the free learning resources (listed here as well). 

We appreciate your feedback and hope to hear more from you about your experience with our products.

Regards
Parth

Parth S Mukherjee  |  Product Marketing Manager  |  Adobe
Technical Communication Suite  |  Framemaker  |  Robohelp 
Cell: +91 9999 611 772  |  Office Desk: +91 120 244711 (Extn: 36153)

-----Original Message-----
From: Pawan Goyal 
Sent: 15 October 2012 11:38
To: Saibal Bhattacharjee; Parth S Mukherjee
Subject: FW: framers Digest, Vol 84, Issue 13
Importance: High

Can you please look at the second message on priority?

-----Original Message-----
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of framers-request at lists.frameusers.com
Sent: Sunday, October 14, 2012 10:30 PM
To: framers at lists.frameusers.com
Subject: framers Digest, Vol 84, Issue 13

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Today's Topics:

   1. FM-11 Printing to pdf takes to long (Klaus Daube)
   2. Notes on curious splashscreen of FM11 (Rob Shell)

----------------------------------------------------------------------

Message: 1
Date: Sun, 14 Oct 2012 18:44:15 +0200
From: "Klaus Daube" <frame at daube.ch>
To: framers at lists.frameusers.com
Subject: FM-11 Printing to pdf takes to long
Message-ID: <507AEBDF.11614.10B065B at frame.daube.ch>
Content-Type: text/plain; charset=ISO-8859-1

There are some complaints on this list that creating a PDF from a +100 pages book takes 10 times longer than in FM-9.

I definitely can not confirm this. 
My system: 2.8 GHz, 4GB RAM, Win-7, FM_11.0.1.382, Acrobat 9.5 A 400 pages book with  screenshots on nearly each page (on some pages multiple), all 18 files are
open:

Distiller job-options Standard
150 sec using Save as PDF (35 sec in distiller)
165 sec to print the PS file and distill (25 sec) it from a watched folder

It is my feeling, that also in the past (with FM-10) this was about the time for the PDF creation.

Klaus Daube
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Docu + Design Daube; Sch?racher 11; CH-8053 Z?rich Technical documentation & consultancy; On-line and paper
F: +41-44-422 86 25  E: ddd at daube.ch  W: www.daube.ch

------------------------------

Message: 2
Date: Sun, 14 Oct 2012 18:44:21 +0200
From: "Rob Shell" <rshell at iafrica.com>
To: <framers at lists.frameusers.com>
Subject: Notes on curious splashscreen of FM11
Message-ID: <001b01cdaa2b$29708cd0$7c51a670$@iafrica.com>
Content-Type: text/plain;	charset="us-ascii"

I wonder if any framers have tried the enticing options on the splashscreen of FM11, webinars, whitepapers, etc which scroll by invitingly.
Trouble is not one of them works. They are dead. No, I lie, one works, i.e.
"email us."
Si I did:
 Here is my friendly and loyal message and the result:

Dear Adobe:
Email us is the only item on the splashscreen on FM 11 which works. All others are broken. All the other links are broken or do not work.
Rob Shell
Windows Seven
FrameMaker 9 patched
4 GB RAM
3 TB hd

Here is what turned up later on my screen The original message was received at Sun, 14 Oct 2012 06:27:49 -0700 (PDT) from [64.18.1.50]

   ----- The following addresses had permanent fatal errors ----- <techcomm at adobe.com>
    (reason: 550 5.1.1 <techcomm at inner-relay-4.adobe.com>... User unknown)
    (expanded from: <techcomm at adobe.com>)

   ----- Transcript of session follows ----- ... while talking to
inner-relay-2.adobe.com.:
>>> DATA
<<< 550 5.1.1 <techcomm at inner-relay-4.adobe.com>... User unknown
550 5.1.1 <techcomm at adobe.com>... User unknown <<< 503 5.0.0 Need RCPT
(recipient)

These are trivial problems. of course, but they are front of house....What were they think when they released this product They have however contributed to my disappointment with TCS4.

Rob Shell
Windows Seven
FrameMaker 9 patched
4 GB RAM
3 TB hd
**************

------------------------------

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End of framers Digest, Vol 84, Issue 13
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