FDK documentation links (Subj was "April 11th Webinar: FrameMaker 11...."

[Rick Quatro]

Hi Max,

 

Unless this documentation has been updated, these links will do Russ and others no good. We have been through the documentation with a fine-tooth comb, but the information is not in there. Yesterday I requested help on using the Alt key in keyboard shortcuts in ExtendScript. An Adobe engineer replied with a link to the FrameMaker 10 Scripting Guide. The information is not in the Scripting Guide, which is why I posted the question in the first place. I am surprised that the engineer did not know that the information is not in there.

 

Russ and I are long-time FrameMaker power users and programmers that read, search, and study any existing documentation before we ask questions. At the risk of sounding "thin-skinned", I find it frustrating and a bit condescending to receive links to documentation that we already know about. Russ's problem was clearly stated: "The FDK documentation says you can do it, but doesn't say how." So, he wants to know how.

 

I can't speak for Russ, but I would prefer more straightforward answers; for example,

 

"It can be done, but it is not documented. Here is a brief outline on how to do it."

"It can be done, but we are busy and don't have time to document it. Hopefully, we can document it in the near future."

"It can be done, but it is not officially documented. However, here is a copy of an internal memo explaining how it is done."

"We are too busy to help you, but we helped so-and-so with a similar problem. Maybe he can help you."

 

I am sorry for the negative tone, but I have spent the last day or two "apologizing" to a large potential FrameMaker customer for its shoddy documentation. I am ready to suggest that he take a look at InDesign.

 

Rick

 

Rick Quatro

Carmen Publishing Inc.

585-283-5045

rick at frameexpert.com

 

 

 

From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Maxwell Hoffmann
Sent: Tuesday, April 09, 2013 7:19 PM
To: russ at weststreetconsulting.com
Cc: framers at lists.frameusers.com
Subject: FDK documentation links (Subj was "April 11th Webinar: FrameMaker 11...."

 

 

Russ,

 

Thank you for your inquiry and the reminder. I consulted internal resources and URL links to current FDK documentation are listed below. Note: some of the URLs below may have line breaks and require post e-mail format editing. 

 

FDK Installer File:
http://download.macromedia.com/pub/developer/framemaker/FDK11_0380_4_Setup.zip

FDK 11.0 Documentation :
http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/devnet/framemaker/pdfs/fdkinstallguide.pdf
http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/devnet/framemaker/pdfs/fdkprogrammerguide.pdf
http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/devnet/framemaker/pdfs/fdkreference.pdf


The page with all these links: http://www.adobe.com/devnet/framemaker.html

 

I hope that these links contain what you are seeking. If you need more information, please let me know.

 

_____________________________

Maxwell Hoffmann |  Product  Evangelist  |  Adobe  |  p. 503.336.5952  |  c. 503.805.3719  |  mhoffman at adobe.com 

http://twitter.com/maxwellhoffmann -  http://www.linkedin.com/in/maxwellhoffmann  

blogs.adobe.com/mbhoffmann & blogs.adobe.com/techcomm

Upcoming webinar calendar: http://adobe.ly/Pbz6x

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