Why we love Adobe Tech Support...

[Art Campbell]

He typed "^you" and hit the transfer key at the same time.

I did eventually get the link, which is well-hidden.
Second support person was efficient, polite, and got the info promptly.

Art Campbell
          art.campbell at gmail.com
  "... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
                                                      No disclaimers apply.
                                                               DoD 358

I support www.TheGrotonLine.com, hyperlocal news for Groton MA.


On Mon, Aug 12, 2013 at 3:28 PM, Bethany Lee <bethany.lee at lakeshore.com>wrote:

>  I want to know what happened after this. Did he transfer you or hang up
> on you? I think if I were Pete, and you said, “Do I have a choice?” I would
> have said, “yeah, you can wait while I transfer you or you can quit this
> chat. It’s your choice. “ J ****
>
> I think people doing chat help get a lot of crap from users of chat help.
> It’s super easy to be rude to people who are on chat help and I bet they
> experience a lot of that every day. I think it takes a steel exterior to be
> able to do customer service of any kind, and chat service even more so.
> Maybe Pete doesn’t have that steel exterior or maybe he’s just been doing
> it too long and he needs a change of job.****
>
> ** **
>
> *From:* framers-bounces at lists.frameusers.com [mailto:
> framers-bounces at lists.frameusers.com] *On Behalf Of *Art Campbell
> *Sent:* Sunday, August 11, 2013 3:10 PM
> *To:* FrameUsers List; Free Framers; tcs-users
> *Subject:* Why we love Adobe Tech Support...****
>
> ** **
>
> The transcript of a chat session with "Pete" this afternoon. Back
> story: I'm looking for a download of Acrobat X, not the current version.
> And yes, I may have overstepped a wee bit when I asked "Do I have a
> choice?" but that doesn't detract from the cheery ending from "Pete".  :- )
> ****
>
> info: One moment please while we route your chat to a representative.
> info: Thank you for contacting Adobe Sales. My name is Pete. How may I
> help you today?
> You: Art
> Pete: Hi, may I have your first name please?
> You: Hi, I'm looking for the download/installer for Acrobat X Pro
> You: Any idea of the URL?
> Pete: Just to know, did you already purchase the software?
> You: Yes, that's why I need the download.
> Pete: In that case, let me go ahead and transfer this chat to our
> Technical Support Team to help you with the download, alright.
> You: Do I have a choice?
> Pete: You need to contact our technical team for the download, alright.
> Pete: Let me transfer this chat, alright.
> Pete: I am sorry, did I lose you?
> You: No,
> Pete: Thank yo for responding.
> You: I'm waiting to be transferred -- I can't do it
> Pete: *you.
> You: and * you too, ****
>
>
> Cheers,****
>
> Art
>
> Art Campbell
>            art.campbell at gmail.com
>   "... In my opinion, there's nothing in this world beats a '52 Vincent
> and a redheaded girl." -- Richard Thompson
>                                                       No disclaimers apply.
>                                                                DoD 358
>
> I support www.TheGrotonLine.com, hyperlocal news for Groton MA.****
>
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