best web help add-on for FrameMaker 10?

[Carol J. Elkins]

At 11:00 AM 2/10/2013, you wrote:
>So I plan to switch to WWP. It fixes the rendering bug with RoboHelp 
>9 output in IE8 and the output looks much better than what we've 
>been getting from RoboHelp.

I'm about ready to switch to WWP from RoboHelp, too. I uprgraded to 
TechCommSuite 4 a couple weeks ago mainly to take advantage of RH's 
new multi-screen mobile output. I never made it past first base in 
the new RH. I spent a total of 6 hours screensharing with Adobe Tech 
Support to troubleshoot why a linked book from Framemaker11 causes 
RH10 to crash when generating the WebHelp output, they simply stopped 
communicating with me. They cannot replicate the crash on their end 
using my files. I can replicate it on two stand-alone computers in my 
office, one with a fresh, default install of TechCommSuite4. I asked 
them to try my files on a clean install on a stand-alone workstation 
and haven't heard anything more for a week.

While waiting for Adobe to not respond, I spent another two days 
rebuilding, letter by letter, the Frame file that was causing the 
crash and discovered that a space between an autonumbered chapter 
paragraph tag (i.e., Chapter{space}1)  was the culprit. If I changed 
the space to a hardspace, the RH project generated without a hitch. 
There are more details, but they aren't important. What is important 
is that even though I've emailed Adobe tech support, left voice mails 
with the Level 2 support person, and logged the information in 
Adobe's case file for my issue, I've heard nothing more from them.

Last November, I asked the sales rep at WWP to demo their Reverb 
product using some sample files of this same project I'm working on, 
and the output was much nicer for the mobile device formats. RoboHelp 
builds separate output for each mobile device, e.g., one each for 
Android Galaxy, Android Phone, iPad, iPhone, and Kindle. In contrast, 
WWP uses HTML5 and css to create responsive design in a single output 
that scales well regardless of the device. I'm not sure how they do 
it, but it looks good and I'm hoping that it will be easier to use than RH.

Buying a WWP license is expensive, especially on top of the cost of 
upgrading to TechCommSuite 4. But I've lost four entire days of 
income trying to cooperate with Adobe Tech Support, not getting 
anywhere, and ultimately being abandoned without so much as a "sorry 
we can't help you we've got to stop now."

Thanks for letting me whine. If anyone has actually used both WWP and 
RH for mobile (multiscreen) output, I'd be interested in knowing how 
the two programs stack up against each other in real life. (That 
actually was the real point of my email.)

Carol


******************************************
Carol J. Elkins---A Written Word LLC
Making Information Understandable
Phone: 719-948-3773
mailto:celkins at awrittenword.com
http://www.awrittenword.com
*******************************************