best web help add-on for FrameMaker 10?

[Art Campbell]

I'd go with MIF2GO (first choice) or

Flare... Flare links to FM files nicely for single sourcing. I think it's
kind of clunky as a primary authoring tool, but as a downstream Help
generator, not many complaints.


Art Campbell
          art.campbell at gmail.com
  "... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
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On Sun, Feb 10, 2013 at 10:32 PM, Carol J. Elkins
<celkins at awrittenword.com>wrote:

> At 11:00 AM 2/10/2013, you wrote:
>
>> So I plan to switch to WWP. It fixes the rendering bug with RoboHelp 9
>> output in IE8 and the output looks much better than what we've been getting
>> from RoboHelp.
>>
>
> I'm about ready to switch to WWP from RoboHelp, too. I uprgraded to
> TechCommSuite 4 a couple weeks ago mainly to take advantage of RH's new
> multi-screen mobile output. I never made it past first base in the new RH.
> I spent a total of 6 hours screensharing with Adobe Tech Support to
> troubleshoot why a linked book from Framemaker11 causes RH10 to crash when
> generating the WebHelp output, they simply stopped communicating with me.
> They cannot replicate the crash on their end using my files. I can
> replicate it on two stand-alone computers in my office, one with a fresh,
> default install of TechCommSuite4. I asked them to try my files on a clean
> install on a stand-alone workstation and haven't heard anything more for a
> week.
>
> While waiting for Adobe to not respond, I spent another two days
> rebuilding, letter by letter, the Frame file that was causing the crash and
> discovered that a space between an autonumbered chapter paragraph tag
> (i.e., Chapter{space}1)  was the culprit. If I changed the space to a
> hardspace, the RH project generated without a hitch. There are more
> details, but they aren't important. What is important is that even though
> I've emailed Adobe tech support, left voice mails with the Level 2 support
> person, and logged the information in Adobe's case file for my issue, I've
> heard nothing more from them.
>
> Last November, I asked the sales rep at WWP to demo their Reverb product
> using some sample files of this same project I'm working on, and the output
> was much nicer for the mobile device formats. RoboHelp builds separate
> output for each mobile device, e.g., one each for Android Galaxy, Android
> Phone, iPad, iPhone, and Kindle. In contrast, WWP uses HTML5 and css to
> create responsive design in a single output that scales well regardless of
> the device. I'm not sure how they do it, but it looks good and I'm hoping
> that it will be easier to use than RH.
>
> Buying a WWP license is expensive, especially on top of the cost of
> upgrading to TechCommSuite 4. But I've lost four entire days of income
> trying to cooperate with Adobe Tech Support, not getting anywhere, and
> ultimately being abandoned without so much as a "sorry we can't help you
> we've got to stop now."
>
> Thanks for letting me whine. If anyone has actually used both WWP and RH
> for mobile (multiscreen) output, I'd be interested in knowing how the two
> programs stack up against each other in real life. (That actually was the
> real point of my email.)
>
> Carol
>
>
> ********************************************
> Carol J. Elkins---A Written Word LLC
> Making Information Understandable
> Phone: 719-948-3773
> mailto:celkins at awrittenword.**com <celkins at awrittenword.com>
> http://www.awrittenword.com
> *********************************************
>
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